Job Title : Operations Manager Retail Clothing
Sector Title : Fashion - Head Office
Area : Johannesburg
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Our client is searching for an operations manager to oversee their stores across the country
The Operations Manager is responsible for all operations in his/her business unit The Operations Manager helps the COO to make careful considerations of all aspects in the business unit before making a business decision The Operations manager is responsible to ensure that the business goals decisions & plans are effectively executed & implemented within his/her specific business unit in order to maximize the result areas of the stores in terms of costs sales shrinkage people and profit The Operations manager needs to continuously evaluate and improve on the performance of his/her business unit
Key performance areas
Sales management
Monitor analyse and evaluate sales performance within the region identify potential growth opportunities as well any issues which might have a negative impact on the sales performance and provide the necessary feedback and input to the operations manager/the senior management team
Evaluate whether the stores are meeting their sales goals by analysing expenses and profits and providing actionable feedback & input to the Operations manager/senior management team whether or not costs/budgets needs to be adjusted to maximize profits
Accountable for the sales performance within the specific region and thus need to make sure that the operational team in the region is sales driven and customer centric
Makes sure that the teams meet the required Customer service standards across the board and coordinate the necessary training initiatives where necessary
Follow through on the implementation & execution of all marketing activities within the business units to maximise the sales opportunities
Coordinate & check that the merchandising activities of the visual merchandising team and the responsible individuals are implemented and maintained to create an appealing and pleasant visual appearance in all stores in order to attract customers and to optimize the use of space in stores
Inventory/Stock management
Responsible for inventory/stock analysis within the specific business unit which involves keeping track of sales figures and the inventory/stock requirements of each business unit as well as each store and using this information to make estimates on optimal stock levels for each store
Coordinate Stock movement within and between the different business units to obtain maximum profitability and provide the necessary feedback to the buying and planning team
Investigate and take active measures to prevent negative stock on hand by ensuring that the Standard operating procedures are followed across the board when inventory are received captured and sold at store level
Provide the necessary guidance and assistance to the operational management team in the preparation of Stock takes
Analyse and investigate the shrinkages results for the entire business unit as well as the individual stores and ensure that the responsible persons are held accountable and that the implementation and follow though of the Stock Loss Action Plan is actioned should the results be undesirable
Accountable for the shrinkage and the negative stock on hand results within the region
People Management
Oversee the work of other managers within the specific geographical area of the business
Check & coordinate activities through the Area managers to ensure that the stores are in proper working conditions at all times & ensure that the responsible persons adhere to the standard operating procedures that is set within the business
Oversee and assist in the recruitment of staff ensure that proper recruitment processes are followed that is in line with the recruitment policies and the operational needs of the business
Conduct performance reviews with management in each business unit and in individual stores to ensure that the management teams within the entire business unit are aligned with the company&rsquos general objectives and goals
Follow through and ensure that that proper work schedules for staff is established that is in line with the budget but also the ratios and evaluate the Area managers as well as the store managers performance at the end of a given period based on the ratio percent
Together with Human resources manage and guide the Area mangers as well as the Store managers in all IR related matters within the business unit Where necessary Initiate disciplinary hearings and from time to time represent the company at the CCMA
Financial controls
Accountable for the controllable expenses within the region as this directly affects the profitability of the business
Effectively communicate and translate financial budgets /goals to the operations management teams so that it can be used as management tools within the region
Implement and compile tactical delivery plans to minimize expenditure and maximize profits
Assess the adequacy and effectiveness of the risk management practices and internal controls within the region and ensure that the required action is taken to ensure that policies and procedures are followed to mitigate risk within the region
Liaise with internal departments around the improvement and development of standard operation procedures that suits the operations team to ultimately increase the turnaround times/improve the effectiveness of controls maximize profitability and minimize risk
Requirements
Minimum 5 to 8 years experience in a similar capacity as an Operations manager
Clothing retail experience is preferred
Extensive travel between stores need to ensure that regular store visits are being conducted
Minimum requirement Bcom degree preferred
Retail operations qualification will be an advantage
Ability to work under pressure
Need to be flexible and able to adapt and react to change
Ability to use own initiative a driven and self motivated individual
Attention to detail
Excellent Verbal & Written communication Skills
A proven ability to manage staff to ensure maximum productivity
Strong business acumen and understanding of business financials
Willingness to work long hours and over weekends
Valid Drivers License
Salary Highly negotiable dependent on candidate and their experience and qualifications Company Pool Vehicle Company Cell phone and Company Laptop & 3G