An exciting opportunity has opened at **C.H. Robinson** , and we are seeking a talented and experienced **Manager- Operations** to join our Western Australia branch, based in Perth. As the Manager of Operations for Global Forwarding, you will lead a team focused on multi-modal freight forwarding operations, ensuring efficiency and effectiveness across the entire process. In this role, you will be responsible for driving productivity, quality, and world-class service by aligning resources, setting role expectations, and monitoring performance metrics. Your focus will be on continuously evaluating and improving operational processes, including optimizing service levels and cycle times to meet business goals and efficiency targets. You will also oversee a team that may include both individual contributors and other operations leaders. If you are an experienced operations leader with a passion for driving team and organizational success within the logistics industry, we encourage you to apply. **RESPONSIBILITIES:**    The duties and responsibilities of this position consists of, but are not limited to, the following:  **Leadership and Talent Management:** + Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved + Support team development through coaching, feedback, and problem-solving to drive accountability and performance improvements. + Communicate operations objectives and performance metrics clearly to the team + Cascade communications on office, divisional and organizational initiatives to ensure employee’s understanding and alignment + Employ strong change management tactics to drive desired behaviours and results. + Collaborate with Talent Acquisition to recruit, onboard, and develop a diverse talent pipeline. + Manage annual merit and equity programs for assigned team to align compensation with performance results + Encourage employee feedback and act on it to foster a culture of trust, inclusivity, and continuous improvement. + May participate and/or lead annual budgeting process for operations team **Business and Execution Management/Operations Leadership:** + Ensure execution strategy aligns with business objectives. + Establish a culture focused on quality, process, and efficiency to achieve desired service levels at optimal costs. + Continuously evaluate processes for efficiency and effectiveness. + Work with peers and leadership to develop and implement operational strategies that deliver quality and where possible, remove friction and waste. + Monitor team productivity and quality results and adjust as needed. + Ensure service delivery standards are being achieved. + Review KPI's to identify opportunities to maximize or improve operational performance + Build and maintain relationships with internal stakeholders and provide updates on operations results, initiatives, or changes. + Stay current on business needs, customer expectations, and opportunities for continuous improvement + Leverage internal relationships to reinforce a collaborative, high-performance culture and drive process improvements. + Leverage technology to improve efficiency; ensure an understanding of available tools and systems to advance work processes and automation. Work with operations leadership and internal stakeholders, including IT, to drive system changes to improve effectiveness and/or efficiency. Present suggestions or improvements to drive better performance + Maintain a strong understanding of all C.H. Robinson product offerings and modes" + Other duties or responsibilities as assigned according to the team and/or branch specific requirements **QUALIFICATIONS** Required: + University/bachelor’s degree from an accredited college or university + Minimum 10 years of logistics operations / global freight forwarding experience + 5 years of experience in team management and leadership Preferred: + Bachelor’s degree from an accredited college or university + Broad market and industry knowledge with expertise in best practices + Proven ability to lead, motivate, and influence others, fostering a productive and positive environment + Collaborative and adaptive leadership style + Strong written and verbal communication skills, with the ability to inspire and engage teams + Proficiency in financial and operational performance metrics, with the ability to communicate them + Proven track record for delivering process/continuous improvement and change management results. + Strong problem solving and conflict resolution skills + Ability to multitask and prioritize projects efficiently and effectively, with strong attention to detail + Values a diverse and inclusive work environment **Disclaimer:**   This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.  **Benefits** At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .