Job Family:

Travel Required:

Clearance Required:

What You Will Do:
 

The Operations Manager oversees the day-to-day operations for Physician Managed Services.  The Operations Manager position will be in the Lewisville, Texas service center. This position is responsible for meeting and exceeding department goals, client KPIs, and managing daily operations and staff for assigned projects. This position will maintain relationships with client operations leadership at the service level and will monitor compliance with State and Federal laws and guidelines. The Operations Manager will perform all job-related duties, as assigned.  Key job responsibilities will be the ability to effectively lead multiple or large-scale projects, represent the Organization in a professional manner, fostering an environment of trust and respect, while developing and mentoring team members.

Essential Job Functions

Able to prioritize tasks and work independently without supervision

Excellent verbal and written communication skills

Strong attention to details and accuracy

Strong analytical and research skills

Solid understanding of CMS-1500 and electronic equivalent

Understand and meet clients’ specific needs

Ability to lead, mentor and develop team members

Meet and exceed department goals

Support new project implementation and operational transition

Special client projects

Fill-in for Supervisors

Monitor productivity, legal compliance, and compliance with client policies & procedures

Hire, review, discipline and terminate

Verify and monitor time off requests

Ensure employee compliance with Guidehouse policies and procedures

Provide reports and statistical information for management and clients

Client services liaison

Monitor client revenue reports

Assist team where needed

Process month-end procedures for Guidehouse

Promote teamwork and a positive work environment

Travel to other Guidehouse locations and client sites as needed

Client Responsibility:

Ensure compliance with all client policies and procedures

Work with client to develop efficient workflows that promote success for the client and Guidehouse

Provide reports and relevant statistics, KPI’s to clients and leadership

Complete required approvals and processes for the team and client

What You Will Need:

High School Diploma or College Degree

A minimum of three (3) years’ experience in ambulatory/physician revenue cycle operations required

Five (5) years’ experience with a healthcare provider or an outsourcing company

What Would Be Nice To Have:

Physician Client Relations

PC skills in a Windows environment are required.  Knowledge and utilization of desktop applications to include Word and Excel is essential

Excellent verbal and written communication skills

Ability to initiate and follow through on projects and work independently with minimal supervision required

Previous staff supervisory experience required

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.