Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Key Responsibilities:

Driving operational excellence & performanceGrowing the business by delivering an increase in revenue and value for the businessExecuting strategies to improve your teams’ overall performanceLeading a team of Assistant Managers/Team Leaders to perform effectively against set targets/KPIsLeading interventions in your campaign that deliver cultural change and transformation within the businessManaging change by ensuring that your teams are fully prepared through effective leadership, coaching and supportWorking closely with HR, Training and QA to support the journey of new startersImplementing resource and contingency arrangementsClient liaisonProcess ownership and improvement

Qualifications

Matric/Grade 12

Additional Information

2 years' minimum experience in an operational management role in a contact center

Utilities experience beneficial

UK client experience beneficial