Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts, Strada blends leading-edge technology with human

ingenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, pls visit Strada Global Page

Overall objective of the role  

Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately 

Delivery key responsibilities: 

End to end management of the client relationship, including all escalation 

Work in partnership with Account Management to ensure accurate and timely contract revisions 

Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process.  This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed 

Ongoing review of the Country Solution workbook and ensure updates are captured 

Year End management 

Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager 

Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate 

Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved 

Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client 

Project Management to ensure successful implementation of any new service or processes 

Working with Transformation and Products, in liaison with specialists, to implement automation and innovation 

Management of internal stakeholders 

Liaise with the team to ensure the service is running as per our SLAs and KPIs 

Support ITCAMs/ADs in ensuring the client is aware of any product enhancements 

Payroll Legislation updates are fully documented by the specialist and understood by the team 

Annual planning reviewed and signed off by client(s) and team

Accountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrence 

Ability to recognize and deal appropriately with sensitive and confidential information 

Handle all required purchase order management activities per the defined process 

End to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to policies 

Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate 

Management of recruiting the correct Specialists for the team by working with the Recruitment Team 

Manage and monitor timely and accurate time recordings in the time management system 

Keep team informed by conducting effective team meetings 

Communication and engagement of team ensuring that business updates, innovation etc is fully understood by the whole team. 

Maintain a professional environment; correct behaviours and enforce the use of business etiquette​ 

Participates in projects and activities as needed and assigned 

Key criteria to monitor performance  

 Adherence to all Security and Compliance procedures 

100% Attainment of customer SLA agreements 

Adherence to quality standards 

Team Performance within defined standards and customer contracts 

Ability to effectively communicate with all levels within the business 

Required experience

Professional / Job Experience 

Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint 

Flexibility to support a global and fast paced environment  

Attention to detail 

Excellent written and verbal skills 

Self-motivated and a willingness to learn  

Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures 

Academic Degree / Education and Training 

BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience 

5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. 

HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred 

Desirable  

Experience working with HR and payroll data  

Experience managing a team 

Native Dutch writing and verbal skills 

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.