Job Title: Operations Manager Job Description We are looking for an Operations Manager who can unify our segmented teams into a cohesive unit. The ideal candidate will create a united front for the team and implement a process that enhances client experience. You will lead the Sales Support (application engineers), Order Management, Project Management, and Claim Management teams, driving improvements to meet customer requirements and align with key performance indicators. Responsibilities + Bring together segmented teams to form a cohesive unit. + Develop and implement strategies to create a unified team and improve processes. + Lead the Sales Support, Order Management, Project Management, and Claim Management teams. + Drive improvements to meet customer requirements and align with KPIs. + Handle complex customer requests, including technical clarifications and preparing configurations and commercial quotations. + Build strong relationships with account managers and develop a thorough understanding of customer needs to ensure exceptional commercial results. Essential Skills + Experience in operations management, sales operations, and sales support. + 5 years of experience in sales operations, order management, or technical/mechanical roles with leadership or supervisory experience. + Strong understanding of pumping technology and engineering or manufacturing industry. + Experience with complex sales channels, payment terms, and negotiations. + Familiarity with risk evaluation and legal terms. + Strong communication skills and ability to lead and implement organizational changes effectively. Additional Skills & Qualifications + Experience with application engineering. + Experience in sales management. Work Environment + This role is fully onsite for the first 6 months, after which it can transition to a hybrid model with 1-2 days remote work. + The standard hours are approximately 8 AM to 5 PM with some flexibility. + You will work closely with a team of 5, including some team members based in Denmark. + The company is undergoing positive changes to enhance its processes under new leadership, making it an exciting time to join. Pay and Benefits The pay range for this position is $110000.00 - $130000.00/yr. • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chesapeake,VA. Application Deadline This position is anticipated to close on Feb 11, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.