Job Description THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $84,000-$100,000. The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children not able to safely remain at home. The Division of Youth and Family Justice is responsible for ensuring programs and services are provided to youth in both of ACS’s secure detention facilities. The Division of Youth and Family Justice (DYFJ)/Detention Services is a 24/7 operation responsible for oversight and management of secure detention services for juveniles awaiting disposition in family and supreme courts. The Operations Manager works with a team of Associate Youth Development Specialist Level II staff and are responsible for the day-to-day oversight and operations of a 106-bed specialized secure detention facility in New York City, which involves Group Services, Security and coordinating all related support services. Specific duties include but are not limited to: - Manage operations of an assigned tour of the secure detention facility by planning, monitoring, and evaluating the ongoing programs relating to the supervision, conduct and order of the youth in care. - Provide coverage for facility operations in the absence of the Executive Director of Operations. - Conduct interviews and the selection of candidates for vacancies in secure detention. - Manage staff scheduling, absenteeism, and overtime reduction. - Implement policies and evaluates current practices to ensure operational safety and security for youth and staff are maintained. - Monitor and ensures the Associate Youth Development Specialist coordinates all the activities and services to youth on a work tour; including education, recreation, medical and social services to ensure that programs are implemented to meet the needs of the youth. - Conduct individual and group conferences with staff concerning the interpretation and implementation of agency policies and procedures, including techniques to be used in addressing behavioral and adjustment issues and develops staff skills in observing, recording, and addressing these identified areas. - Demonstrate competence executing and performing Safe Crisis Management (SCM) and ensures staff are compliant with SCM training requirements. - Review incident reports to ensure reports are legible, accurate and that reports contain all required identifiers. - Conduct video review as part of the incident follow-up process to identify areas of success and trends impacting incidents. - Conduct investigations of child abuse allegations and critical incidents by conducting interviews, viewing videos, preparing managerial reports, and submitting corrective action plans to the Executive Director of Operations and Assistant Commissioner of the facility within 24 hours of occurrence. - Assess and evaluate tour critical areas and formulates action plans to address identified operational needs to better manage secure detention. - Conduct Tours of Inspection of assigned living units. - Establish and maintain a managerial system of control to ensure effective program operations. - Oversee, monitor, and resolve City Time related issues. - Operation Managers may be assigned to workdays, evenings, nights, and overtime based on the agency needs. Please Note: Candidates may be assigned to either Secure Detention location- Crossroads- 17 Bristol Street, Brooklyn, NY 11212 or Horizon- 560 Brooke Ave, Bronx, NY 10455. ADDITIONAL INFORMATION: THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $84,000-$100,000. Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. TO APPLY: APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW: For all other applicants go to www.nyc.gov/careers and search for Job ID#620596. Click on the "Apply" button. For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID#620596. If you do not have access to a computer, most public libraries have computers available for use. Qualifications 1. A master's degree in social work from an accredited school of social work and four years of full-time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or 2. A master's degree from an accredited college in sociology, psychology, education, public administration or a closely related field, and five years of full-time paid professional experience as described in "1" above including two years in an administrative capacity; or 3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must have two years of administrative experience in a child care setting. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.