With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

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The Operations Manager oversees and directs all aspects of the hotel’s operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members.  He / she ensures the highest level of customer satisfaction.  

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What will I be doing? 

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As the Operations Manager, you will be responsible for performing the following tasks to the highest standards: 

\n\n\n\tSupport the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD. \n\tIn-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety. \n\tActively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service. \n\tTrain team members and implement Hilton standard and related departmental regulations. \n\tConduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition. \n\tMake a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience. \n\tAnalyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services. \n\tManage direct reports professionally to ensure effective teamwork and operations. \n\tPlan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report. \n\tConduct regular Operations meetings including all direct reports. \n\tSupervise daily team members’ performance and grooming. \n\tEnsure that duty rosters are based on the needs of the hotel and are compliant with labour laws. \n\tEnsure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc. \n\tWork with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities). \n\tAssist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing. \n\tSupervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc. \n\tEvaluate competitors’ products and price policies twice a year. \n\tEnsure that VIP guests receive the care and service they deserve every day. \n\tAdhere to the hotel’s security and emergency policies and procedures. \n\tAssist the General Manager in all activities and functions relating to the daily operations of the hotel. \n\tComplete relevant tasks assigned by the General Manager. \n\tThe Management reserves the right to make changes to this job description at its sole discretion and without advance notice. \n\tCarry out any other reasonable duties and responsibilities as assigned. \n

What are we looking for? 

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An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

\n\n\n\tHospitality: Passionate about delivering exceptional guest experiences. \n\tIntegrity: Do the right thing, all the time. \n\tLeadership: Strive to be leader in our industry and in our communities. \n\tTeamwork: A team player in everything you do. \n\tOwnership: Take ownership of your actions and decisions. \n\tNow: Operate with a sense of urgency and discipline. \n\tCollege degree or equivalent. \n\tAt least 2 years of relevant operations experience. \n\tExperienced in the Hospitality, Travel and Leisure industry management. \n\tProficient in English and Chinese translations to meet business needs.  \n\tProficient in Microsoft Word and Excel. \n\tResourceful, creative and able to maintain flexibility. \n\n\n

 

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What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!