Join our Health and Benefits Team As the Operations Lead.  This role will focus will on Large Corporates in Health & Benefits (H&B) Europe (excluding France (xFR)) but you will also be coordinating work across H&B GB to include Mid-Markets and Ireland. You will work closely with the Country Leader and the H&B GB Operations Leader to execute on the vision and strategy for GB Operations. You will support the growth of H&B in GB Large Corporates, executing on BAU (Business as Usual) and change priorities to drive operational efficiencies and margin improvement. This role will sit on the GB Operations Leadership team.

The role will report into the H&B GB Operations Leader.

The Role

Execute the operational vision for H&B in GB by collaborating with business leadership and multiple stakeholder groups to implement an effective operating model across Front, Enablement and Back Office teams.  Represent the interests of the team on the GB Operations Leadership Team and work collaboratively with other GB operations team members to shape, drive, and execute operational priorities for WTW, including regulatory and compliance activities, and data analysis and reporting. In partnership with the Regional Excellence Leader, drive the output from Excellence reviews, adoption of appropriate H&B Excellence processes and serve as an Excellence champion among colleagues, ensuring adherence to our principles of Excellence and participating in the Excellence Review process. Serve as the Data Privacy Champion for the team. Specifically support Excellence across GB – coordinating communications, supporting the completion of actions to the deadlines.  Work with leaders in GB Large Corporates to develop and implement strategic plans to drive business growth and achieve team objectives. It includes setting goals, identifying market opportunities, and ensuring that the country’s operations align with its overall strategy. Drive operational margin improvements by focusing on operational efficiencies, cost management, and strategic initiatives, whilst ensuring high-quality service delivery and adherence to company policies and standards. Collaborate with the Strategic Projects Leader to actively support execution and change management of the regional change portfolio within the countries aimed at accelerating significant changes, such as technology implementation, data quality, and automation. Work with the Service Delivery Leader for Europe (xFR) and existing colleagues in the Global Delivery Centre (GDC) to support opportunities for maximising the use of the GDC. Coordinate the identification and transition of local processes to the GDC and act as the business advocate to ensure high-quality service delivery for GB. Demonstrate a commitment to continuous improvement of processes and efficiency gains. Provide coaching, mentoring, and support to drive sustained improvement across the business. Lead other projects as directed by the Large Corporates team leader or GB Operations Leader. Represent GB Large Corporates Operations on the GB Leadership team

The Requirement

Essential Skills & Experience

Operational or complex project management experience, with recognized qualifications such as Lean Six Sigma and or APM an advantageExperience with large-scale transformation and change projects Monitoring quality with regular data driven insights Experience in managing multiple projects including as part of virtual teams. Producing quality deliverables within demanding deadlines, within budgetAbility to build, lead, motivate and work in collaborative teams at all levels, across multiple practice and functional areasProven ability to recognise and diagnose issues and propose solutionsAttention to Detail: Meticulous attention to detail, ensuring all aspects of the project are thoroughly monitored and deviations are promptly addressed.Communication: Excellent written and verbal communication skills, with the ability to prepare detailed reports and present findings effectively.Regulatory Knowledge: Familiarity with regulatory requirements and market practices within the GB.Stakeholder Management: Ability to coordinate and collaborate with various stakeholders, ensuring project alignment, proactive addressing concerns

Advantageous Skills & Experience

In-depth knowledge of the market, H&B and/or Retirement capabilities, and broader WTW offerings 

Equal opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.