Job Summary:
To lead and manage the National Operations team, ensuring stakeholder satisfaction and retention.
Further, to build, expand and leverage key relationships with retail/wholesale customers in area of
responsibility.
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Key Responsibilities and Deliverables:
Strategy Implementation
• Responsible for the implementation of strategy, structure and business processes under
management
• Partake in collaborative strategic planning with the customer and key constituents to ensure
alignment on critical KPI’s
• Cultivate new business in area of scope to drive increased revenue and profit through
conceptual and strategic selling methodologies and effective negotiating
Development of Tactical Plans
• Ensure comprehensive understanding of customer strategic objectives through interaction with
relevant stakeholders
• Negotiate tactical plans, implementation, finance and objectives to agree and sign-off for
implementation and execution
• Consult with relevant stakeholders to provide operational complexities
• Design organisational structure to ensure delivery of objectives
• Continuously review current service methodology and drive innovative thinking in line with
market and client trends
Operations Management
• Drive operations efficiencies and exceptions, obtain information for discrepancies, and
implement corrective action where necessary
• Build effective operational structures within the division to ensure capacity to achieve or exceed
business needs
• Design and implement efficient and effective business processes to ensure the highest possible
output
• Create frequent and relevant collaboration and communication engagements with all critical
customer personnel to drive visibility and value quantification
• Monitor call cycle activities and revise call cycles if required
• Assess impact of call cycles against budgets, LRA and Basic Conditions of Employment
• Communicate and agree on point of purchase standards, and subsequently review and monitor
implementation
• Ensure Sales Team Adheres to Parameters
• Communicate engagements with all critical customer personnel to drive visibility and value
quantification
• Obtain operational information from the principal
• Identify, develop and execute opportunities and ad-hoc initiatives to increase sales and
profitability
• Ensure distribution methods are effective and efficient and identify potential problems and
ensure resolution timeously
• Manage assets to ensure optimisation
Achievement of Operational Objectives, Profitability, Sustainability and Financial Targets
• Regularly analyse relevant data to ensure milestones are met
• Create plans to address identified areas and meet objectives
• Gather feedback from team and develop short term tactical plans to enhance performance
• Identify, develop, implement and manage systems and processes to ensure delivery of objective
• Compile divisional forecasts and budgets and present to Client Executive for sign-off
• Implement, monitor and manage budget
• Identify and investigate exceptions, ensuring resolutions
• Ensure sustainability and growth of profitability
• Ensure cost containment and maximize income and available resources
• Communicate budget to divisional managers and sales team
Stakeholder Management
• Actively build, maintain and grow strong relationships with stakeholders
• Work to align Group and customer objectives with business plans
• Attend regular meetings to update customer and Group, review plans and optimize processes
• Manage customer expectations and manage reputation
• Draft, implement and maintain customer contact matrix and ensure adherence to plans
• Priorities and manage competing demands and expectations
• Identify cross selling opportunities to clients and customers


Key Competencies:
Industry & business awareness
Judgement & decision making
Transformative leadership
Conceptual thinking
Change leadership
Sales orientation
Coaching & development of others
Establishing networks
Impact & influence
Emotional maturity
Team leadership
Performance & results driven