Job Description

Hello Future Operations Integration Specialist!

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

In this role you will provide advanced production support for client integration issues, with a focus on complex, high-impact incidents. Act as an escalation point and specialist within the team, collaborating with IT, Operations, Channel and Product teams to ensure seamless client service and effective issue resolution across channels and products.

Are you someone who can

Lead resolution of complex client integration issues, managing escalations and ensuring client needs are met.Conduct root cause analysis and recommend solutions for recurring and high-impact integration issues.Develop a thorough understanding of client systems to troubleshoot multi-dimensional issues.Engage with IT, Channel and Product teams to adapt solutions for integration workflows.Serve as a subject matter expert for product and channel integration, providing support and guidance to junior team members.Analyse incident trends to identify patterns, recommending proactive measures.Communicate directly with clients for high-priority issues, providing transparent updates and managing expectations.Collaborate with line management to develop playbooks and response protocols for complex incidents.Contribute to technical adjustments in systems, in collaboration with IT and Product teams.Track and report on resolution timelines, providing feedback on efficiency and client satisfaction.Support training sessions for team members, sharing expertise on advanced integration troubleshooting.Document technical knowledge to expand the team’s resources on common integration issues.Coordinate cross-functional discussions to address complex client requests and determine viable solutions.Ensure compliance with established procedures and regulations in incident handling.Participate in post-incident review sessions, offering insights to refine response processes.Actively contribute to team meetings, sharing insights and fostering a collaborative environment.Drive a high-performance culture by meeting or exceeding incident resolution metrics.Encourage innovation by suggesting improvements to integration support methods and tools.Identify risk factors in production workflows and escalate promptly to maintain service stability.Foster a client-focused mindset, emphasising the importance of timely and effective communication

You will be an ideal candidate if you have:

A Bachelor’s degree in Business, Information Systems, or a related field. Or Honour’s degree in Business, Information Systems, or a related field3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management levelExperience in client support, operations, or integration roles, preferably in financial services.Previous experience working with financial product and channel solutions.Advanced knowledge of production support and incident management.Proficiency in integration support processes, with strong troubleshooting skills.Intermediate knowledge of financial products and IT support systems.Excellent communication skills, both with clients and internal teams.

You will have access to:

Opportunities to network and collaborateChallenging WorkingOpportunities to innovate

We can be a match if you are:

Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough toObsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#POST

#RMB

#LI-TF1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

06/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.