Pay Range: $60,450.00 - $76,619.00 Working under the general direction of the Director of Operations the primary function of this position is to take the lead in the integration/implementation of new products/programs, services, and initiatives. May participate in projects involving operational support, as well as leading and coordinating audit requests including implementation of any necessary process changes based on the audit(s). In addition, this position ensures the Loan Support Division optimizes efficiencies from all processes where potential enhancements exist. Education and Experience: + Bachelor degree + Minimum 1 year banking experience or + Equivalent combination of education and experience Skills and Abilities: + Knowledge of loan workflows and banking applications + Outstanding problem solving and decision making skills + Ability to identify risk factors and ensure appropriate controls are in place Tasks Performed: + 30% Lead and/or participate in projects involving operational support processes gathering business requirements and providing feedback as required. Collaborates with team members in identifying, developing and executing test plans for projects involving loan support functions. Create various types of documentation including but not limited to process flows and procedural documentation. Respond to questions, requests for information, and trouble shoot issues. + 30% Lead and/or participate in projects involving operational support processes gathering business requirements and providing feedback as required. Collaborates with team members in identifying, developing and executing test plans for projects involving loan support functions. Create various types of documentation including but not limited to process flows and procedural documentation. Respond to questions, requests for information, and trouble shoot issues. + 30% Lead new initiatives, products and services with cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary. Identify and work with appropriate team in implementation of development and production of proposed recommendations or project related activities. Coordinate with Operational team in gathering requested internal and external audit items, providing information and data to auditors followed by reviewing audit write up and taking action on any recommendations or finding ensuring compliance and completion of all audit items. + 30% Lead new initiatives, products and services with cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary. Identify and work with appropriate team in implementation of development and production of proposed recommendations or project related activities. Coordinate with Operational team in gathering requested internal and external audit items, providing information and data to auditors followed by reviewing audit write up and taking action on any recommendations or finding ensuring compliance and completion of all audit items. + 30% Work closely with business partners from different loan operation teams to learn various functions of the work flow to assess current environment, interpret data to provide insights that include recommended solutions to mitigate risk, reduce expenses, increase revenue, and improve operational efficiency. + 30% Work closely with business partners from different loan operation teams to learn various functions of the work flow to assess current environment, interpret data to provide insights that include recommended solutions to mitigate risk, reduce expenses, increase revenue, and improve operational efficiency. + 10% Other duties as assigned. + 10% Other duties as assigned. Physical Requirements: + Communicate effectively with internal and/or external customers + Stationary 75% of time or greater + Move Objects to Maximum 10 lbs Benefits for Full-Time Employees: + Generous Paid Time Off : At least 22 days annually, prorated in the year of hire. + Parental Leave : Six weeks of paid leave at 100% of your salary. + Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants. + Dental and Vision Coverage : Ensuring your overall health and well-being. + Flexible Spending Accounts : For healthcare and dependent care expenses. + Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage. + Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage. + Voluntary Benefits : Including hospital, accident, and critical illness coverage. + Retirement Plans:  Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. + Adoption Assistance : Supporting your growing family. + Tuition Reimbursement : Invest in your education and career growth. + Employee Assistance Program (EAP) : Access to support and resources. + Financial and Banking Services : Various benefits and financial planning assistance . Benefits for Part-Time Employees Working 20+ Hours/Week: + Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants. + Generous Parental Leave : Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees: + Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future + Paid Sick and Safe Leave : For your health and safety. + Employee Assistance Program (EAP) : Access to support and resources. + Financial and Banking Services : Various benefits and financial planning assistance . Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time. NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company. + EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) + EEO is the Law Poster Supplement + Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) + Family Medical Leave Act (FMLA) Poster + Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf) NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment. NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.