The Global Networks & Asset Protection team plays a vital role in ensuring a technologically advanced and highly scalable infrastructure and support services which not only meet our business partners needs for today, but ensuring a robust roadmap for the coming future. Our ultimate goal is to create a smooth and hassle-free experience for our enterprise business and technology partners. Operating in a dynamic and high-energy setting, the GNAP team places great emphasis on setting and achieving goals, prioritizing well-being, and fostering personal growth through our core values.

A day in the life:

Youll support the Global Networks & Infrastructure team by ensuring the reliability of our physical security systemsaccess control, video surveillance, and related infrastructureacross retail, corporate, and distribution sites. As a key technical and network resource, youll help troubleshoot system and connectivity issues, monitor performance, and collaborate with internal teams and vendors to maintain seamless operations

The role:
Support service/operational delivery for Asset Protection, Access Control, and network-related infrastructure.
Troubleshoot, diagnose, and resolve issues with on-premise network video recording devices and related connectivity concerns.
Regularly check the status of video surveillance cameras, NVR devices, and associated network components to ensure they are online and functioning.
Manage tickets in ServiceNow, providing timely updates and meeting SLAs and KPIs.
Ensure smooth and efficient operations of video surveillance, access control, and supporting network systems.
Collaborate with internal/external partners to support upcoming planned deployments, including network readiness assessments.
Support queue management by identifying trends, opening Parent and/or Problem tickets, and escalating to the correct teams for quick resolution.
Contribute to the improvement of processes, network reliability, and implementation of new technologies.
Demonstrate professional and effective communication skills to support users, peers, and cross-functional partners. This comes in all forms of communication: telephone, email, remote sessions, and in-person. All touch points to be documented in incidents.
Build a positive working relationship with our retail team, 3rd party vendors, integrators, and cross-functional partners.
Collaborate with vendors to resolve longstanding support tickets and proactively develop solutions for potential issues
Participate as a technical project resource as and when required, including network-related initiatives.
Participate in on-call rotation as required.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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