Overview This is a hybrid role (after the initial training and introductory period), with the expectation that time working will regularly take place inside and outside of a company office. This position is responsible for timely and accurately processing legal documents affecting the Bank at a high level of complexity. Compiles and analyzes documentation related to legal matters such as search and seizure warrants, levies, garnishments, court orders, court summons, and other requests. Ensures that each document is served correctly and in compliance with all applicable laws. Takes account action in accordance with legal requests. Facilitates effective communication, documentation, and compliance with legal requests in order to mitigate risk for the Bank. Responsibilities Legal Orders – Analyzes and interprets time-sensitive requests and accurately completes within service level standards, including but not limited to financial transactions, requestor response and notification to clients when applicable. Subpoenas – Receive, log, and review subpoena to determine enforceability. Review document to interpret confidentiality based on state and federal statutes. Contact requesting party for clarification and, if necessary, negotiate terms of the subpoena to narrow scope or extend due date. Notify client, as applicable, and serve as direct escalation point within the bank. Collect and organize all required documentation. Prepare documentation for delivery in a timely and accurate manner. Provide support for requesting parties via email or phone. Reviews - Reviews legal documentation to determine the nature of the request and the necessary subsequent action. Identifies client account associated with the request. Sources information by retrieving from multiple Bank resources, credit cards, wires, IP addresses, statements, signature cards and other methods of validation. Business Support - Takes appropriate administrative steps to comply with legal requests which may involve seizing client assets, placing holds, closing accounts, and other actions. Processes responses, payments, notifications to external parties, and monthly reports. Works closely with clients, law enforcement, attorneys, and courts. Documentation - Compiles, evaluates, and maintains legal or court-related documentation. Ensures accurate tracking and reporting of all requests for compliance purposes, including tracking of incoming and outgoing communications. Analyze and give verbal or written explanations of sourced information to law enforcement, agents and attorneys and certifying and mailing to respective requestors. Client Service - Communicates and clarifies legal requests to clients. Explains actions taken on client accounts or information as a result of legal requests. Verifies and notifies victims of identity theft. Qualifications High School Diploma or GED and 2 years of experience in Operations or Administrative Preferred Area of Experience: Banking or financial services Additional preferred qualifications: Knowledge of subpoena, levies, and garnishments Analyzing / Understanding legal orders and other requests Strong attention to detail and able to process high volume of work Bank transaction processing