Company Description

Are you ready to accelerate your career? Join Cielo as an Operations Coordinator!  A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at  talent.acquisition@cielotalent.com

Job Description

The Operations Coordinator is responsible for providing support to the overall Commercial Operations function and Commercial Client Services Leaders. This includes tracking and aiding in adhering to a variety of organizational deliverables, auditing processes, and ensuring best practices are shared across leaders.  

Duties and Responsibilities:

Pull reports from WorkDay, Cielo Talent Cloud, and data from organizational dashboards to provide to auditors.Track productivity metrics to ensure the team meets Service Level Agreements (SLA):Help monitor fill goals have been entered.Assist w/ & ensure teams are forecasting appropriately.Communication of progress, risks, expectations, timelines, milestones and other key project metrics to Service Delivery leaders and team members.Create and send weekly communication to Client Services Leaders ensuring adherence to different organizational deliverables and initiatives.Provide other administrative support to Commercial Operations and client services leaders as needed.Other duties as assigned.Qualifications

Position Requirements

Experience:

Minimum of 2 years of talent solutions or operational excellence, required.Experience in a reporting or auditing (or related) experience, preferred.

Exposure:

Strong verbal and written communication skills.Strong attention to detail.Ability to plan and manage multiple initiatives simultaneously, formulate and execute individualized plans for client success concurrently.Demonstrated proficiency with the Microsoft Office suite, including Outlook. Advanced Excel knowledge preferred.Knowledge of commonly used concepts, practices, and procedures within talent acquisition strongly preferred.

Education:

High school diploma or equivalent required. Bachelor’s degree strongly preferred.