Job Title: Operations Coordinator Job Description The duties and responsibilities of this position consist of, but are not limited to, the following: - With a focus on quality and efficiency, execute tasks in accordance with office and company policies and standard operating procedures (SOPs): * Creating orders * Activating shipments * Building loads * Assigning loads * Scheduling appointments * Tracking and tracing shipments * Invoicing * Updating financials * Executing non-standardized activities related to carrier payments (T-checks) * Rejecting orders * Cancelling orders * Updating and resolving events * Booking loads * Bouncing loads and executing load builder profiles - Monitor task boards and assigned email accounts to respond to customer and carrier requests - Document events utilizing knowledge gained through SOPs and experience and follow defined escalation procedures when required - Follow through on customer or carrier requests to ensure satisfaction - Escalate questions or requests when necessary and ensure the accuracy of load data in systems according to company and customer standards - Other duties or responsibilities as assigned according to team and/or country-specific requirements Hard Skills + Basic proficiency in Microsoft Office Suite + Ability to navigate multiple screens and systems + High school diploma or GED; 4-year college degree is highly preferred Soft Skills + Ability to work in a fast-paced environment + Demonstrated communication skills + Prioritization and time management skills + Attention to detail + Values diversity and inclusivity Work Site This is a fully on-site position in Phoenix, Arizona. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.