Operations Contact Centre Officer

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.  

Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources.

About the role

Key Responsibilities

•   Answer incoming calls and respond to producers & customer’s emails; handle their inquiries both telephonically and by email

•   Follow up producers & customer calls where necessary, route calls to appropriate resources

•   Informs producers & clients by explaining procedures; answering questions; providing information

•   Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

•   Research, identify, and resolve producer & customer queries/complaints using applicable software; escalate priority issues

•   Document call information according to standard operating procedures

•   Perform related back-office tasks within SLAs and support system UATs where applicable

Profile

•  Possess a Bachelor’s degree is a plus

•  Some relevant professional experience in a customer service environment would be considered as an asset

•  Proficient in relevant computer applications

•  Advanced verbal and written communication & listening skills

•  Ability to communicate effectively in English

•  Ability to analyze problems and proceed with problem solving

•  Organizational skills and attention to detail

•  Team player

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

OP - Operations

AIG Europe S.A. (Cyprus branch)