Supervise the Operations Command Center and their day to day functions. Ensuring efficient operational and customer support is met to company standards. Schedules employees and monitors employee activities and tools used to meet and exceed department objectives.
The schedule will be 9:00 PM - 9:00 AM, 4 days the first week, then 3 days the following week.
This role is bonus eligible.
Responsibilities Oversees and directs OCC daily functions to ensure that department standards for efficiency, accuracy, and support are met or exceeded. (30%)Monitors the activities and work assignments of Sr. Dispatchers & Dispatchers/Route Planners to achieve department and company objectives. (20%)Audits procedures, analyzes operating data and reports, and resolves identified problems to achieve efficient use of labor and tools. (15%)Monitors and completes numerous reports and develops efficient trackers and tools for Dispatcher & Distribution center support. (15%)Continuously look for opportunities to innovate, automate and bring efficiency to the department. (10%)Plans and schedules manpower (5%)Plans and coordinates support check-ins with Distribution Centers. (5%)Performs other related and assigned duties as necessary. QualificationsEducation and experience equivalent to:
Education/Certification:
Bachelor’s degree in business administration or related field from an accredited college or university.
Experience:
3 to 6 years of work experience in transportation, fleet management, distribution, or warehousing, including supervisory responsibilities.
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
Project management concepts and techniques (E)Relevant safety policies, practices and procedures (E)Management/supervisory concepts and techniques (E)Computer-based routing systems (E)On-board computer systems (J)Equipment specifications (B)Budgetary concepts and procedures (J)Storage and shipment of food or allied products. (J)DOT policies and procedures (J)Skill and ability to:
Serve as a team member, facilitator and/or leader as the team role warrantsLead a diverse workforce of approximately 10 or more employees in a 24 hour/7 day per week operationPlan and evaluate support efficiencyManage and motivate employees in a team-based environmentInterpret transportation operations anomalies and identify appropriate solutionsPrepare a variety of comprehensive administrative and technical documents and reportsPrepare and deliver presentations to management, customers, regulatory agencies and other representatives of external organizationsAssist in developing operational analyses reports and subsequent forms Use various logistics and analytical PC-based software programsWork effectively in a general business environment, with a focus on high levels of quality and customer serviceTravel via airplane and drive an automobileAct in accordance with GSF’s Values and CreedLEADERSHIP/MANAGEMENT RESPONSIBILITY
Supervises, through subordinate management, 10 or more employees, including hourly staff. Manages projects with significant financial and customer-service impact.
PERFORMANCE CATEGORIES
Productivity/quality standardsBudgetCost containmentTeamwork within the department and across departmentsProject assignment standardsCustomer satisfactionExternal relationships with regulatory agenciesEmployee development to meet GSF’s projected near- and mid-term objectivesRecruitment and retention of workforce to meet GSF’s diversity objectivesSafety of employeesSafety of facility and warehouse equipmentTeamwork within the department and across departments Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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