Key Responsibilities: Client Communication: Manage emails and telephonic communication, ensuring timely feedback to clients Client SOPs Compliance: Work according to client-specific Standard Operating Procedures (SOPs) and policies Route and Activity Monitoring: Monitor drivers’ activities and routes to prevent deviations or delays, ensuring excellent customer service Navis Bulk Checks: Perform bulk checks on Navis to ensure all containers are assigned and released for collection Container Coordination: Provide expected container lists to ICS and external customers Truck Booking and ETA Updates: Book trucks for IDMs as required and provide truck ETA’s along with updates on any delays LCL Cargo Collection: Make appointments for the collection of Less-than-Container Load (LCL) cargo Vehicle Planning: Plan truck and trailer CORs based on guidance from the Transport Manager Vehicle Monitoring: Monitor vehicles through Bid Track to ensure timely deliveries Documentation Upload: Upload all relevant documentation onto TMS, including customer instructions and driver trip sheets Safety Compliance: Ensure all drivers comply with safety regulations, company policies, procedures, and SOPs Requirements: Matric  At least 2 years’ relevant experience in a similar role Strong Navis experience (import and export bookings, pre-advises, container checks) Depot and shipping line procedures knowledge (e.g., last free day for empty returns, port procedures) Understanding of the DRO container collection process and how to manage collections from full storage depots Knowledge of the hazardous cargo handling requirements for drivers and trucks NBCRFI experience is advantageous Experience in managing long haul (Superlink) and local deliveries (LCL trucks) Must possess a Code 8 driver’s license Apply: [email protected]