Job Description
OPERATIONS ASSOCIATE, OSATT-Technology Licensing Office, performs complex and diverse administrative support, and functions as a high-level contributor; delivers superior customer service effectively interpreting, resolving, and triaging highly varied situations, issues, inquiries and requests from MIT DLCIs, faculty, students, licensees, vendors and others seeking information; serves as the front line of support for MIT researchers and other visitors; ensures TLO space is welcoming and well maintained; addresses facility and custodial concerns, and regularly restocks supplies; coordinates digital and physical file archiving and retrieval of hard copy archived documents; supports new disclosure intake and thesis hold activities; assists with and supports scheduling, planning, and execution of various meetings and special events, such as All Staff meetings, hosting visitors, workshops or outreach events; and provides administrative support to the Associate Director, Operations.