Position Overview International Motors has a great opportunity for a Senior Operations Analyst. International Motors provides financing of new and used truck, bus, tractor for International Motors brand truck dealers, IC Bus dealers, and customers who purchase International Motors products. The Senior Operations Analyst will be responsible for multiple duties in supporting the operations of the finance company. Customers include large fleets, medium fleets, and small operators. This position is cross-functional and works within multiple departments of the Financial Service Center, including Titles & Insurance, Scanning & Data Entry, Portfolio Management, and Customer Service. Additional departments and duties are also supported as necessary. Schedule: Monday-Friday 8:00am-4:00pm- Hybrid (4 days onsite, 1 day remote) Responsibilities Daily interaction with internal and external customers Assist in internal and external audit process Accurately process all incoming loan/lease payments and bank deposits; Process and document any return items Daily cash balancing - compare system receipts against bank summary, address differences Reconcile and report on disposition of any unapplied cash items Perform research and reconciliation on customer accounts/payment histories Assist accounting department with month end reconciliations Process daily tasks – terminations; extensions; rebooks; account maintenance as required Point of contact for internal account inquiries and information requests Ensure accurate booking/data entry/funding of new loans and leases Documentation of system process and procedures – ability to train others on best practice(s) Participation in UAT testing for system upgrades/improvements Work on project teams to implement and test new systems Promote continuous improvement in the department’s processes and practices Minimum Requirements Bachelor’s degree At least 1 year of credit or collections experience OR Master’s degree OR At least 3 years of credit or collections experience Additional Requirements Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Strong analytical skills, business writing skills and proficiency with software programs including Microsoft Office Ability to work independently and within a team environment Ability to effectively communicate via phone and email with customers Knowledge of cash processing with respect to finance and lease contract payments Ability to adapt to and manage multiple projects at the same time Benefits and Compensation We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience. You can learn more about our comprehensive benefits package at https://careers.international.com/#benefits. Company Overview At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey. ABOUT INTERNATIONAL From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com. *International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.