From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. 

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.  

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. 

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town Office.

POSITION SUMMARY: 

We are seeking an experienced and motivated Operations Analyst to join our Global Delivery Operations (GDO) team. This role will have the ability to be involved in all facets of MRI’s Global Delivery organization, from system administration and process development to data visualization and client invoicing. This role requires a blend of analytical skills, effective collaboration, commitment to high data quality, and the capacity to convert complex enhancement requests into actionable tasks.

RESPONSIBILITIES:

Partner with other members of the GDO team to support the development and delivery of key initiatives in service of the broader Global Delivery organization.

Assist in the maintenance and continuous improvement of Global Services’ systems such as OpenAir and Salesforce.

Act as a bridge between the technical teams that develop and maintain applications and the business stakeholders who rely on them, ensuring that the software meets the evolving needs of the organization.

Oversee Professional Services invoicing to ensure completeness and timeliness.

Analyze operational and financial data.

Collaborate with business stakeholders to define requirements for process and system improvements, determine enhancement prioritization, and ensure effective change management.

Assist in the creation and maintenance of user and procedural documentation and training.

Assume responsibility for the integrity, usability, and standardization of data. With a focus on maintaining data hygiene through continuous data audits, mass data updates, and formatting user interfaces to reduce errors.

REQUIREMENTS:

Bachelor’s degree in Business Administration or a related field preferred.

3+ year experience within a related field.

Extremely proficient with Microsoft Office Suite.

Advanced Excel experience – Power Query knowledge is an asset.

Capable of handling large complex datasets.

Familiar with basic accounting principles.

Strong analytical and problem-solving skills with the ability to identify and address potential roadblocks during change processes.

Excellent organization, time management, and communication skills.

Can work effectively in cross functional teams.

Responsive to the needs of our customers.

Self-motivated and energetic.

Capable multi-tasking.

Comfortable working across multiple time zones.

Additional desired skills include:

Administrator knowledge of Oracle OpenAir is preferred but not required.

Familiarity with Salesforce.com, Smartsheet and Power BI is an asset.

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.

Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 

Have confidence in your health with our offered Medical Aid Scheme.  

Invest in our competitive Personal Pension plan and help set you up for your future. 

Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  

Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

Further your professional development with our Tuition Reimbursement Schemes  

Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.  

Amazing growth takes amazing employees. Are you up to the challenge? 

We know the confidence gap and  imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! 

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. 

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.