Purpose:
To take delegated responsibility for operational and/or contractual requirements of, and relationship between the University and its service providers, in various areas
Brief Description
Key responsibilities include the following:
Plan, organize, prioritize and manage the work of subordinates
Provide guidance, train, and correct subordinates
Implement University disciplinary process when required
Effective handling of clients requests and complaints
Call Logging
Customer Complaints
Escalation of unresolved complaints to management
Communication of all Cleaning related schedules Leave Administration
Capture all approved leave requests on the system
Attendance Register Administration
Ensure that the Attendance Register corresponds with approved leave and overtime
Stores Administration
Verification of stock figures
Capturing of closing stock figures
Ordering of stock as and when required
Plan and coordinate all specialized cleaning projects
Services malfunction reporting
Building related maintenance issues
Cleaning/hygiene related issues
Handling of queries
Taking meeting minutes to all customers
Assist with any administrative duties as per instructions/based on operational needs
Bookings of ad hoc services needed by the division
Keeping abreast with Industry Trends and Best Practice
Generate quotations as and when required
Monitor actual expenditure against the budget
Effective handling of clients requests and complaints
Call Logging
Customer Complaints
Escalation of unresolved complaints to management
Communication of all Cleaning related schedules Leave Administration
Capture all approved leave requests on the system
Overtime Administration Capture all OT on the system
Attendance Register Administration
Ensure that the Attendance Register corresponds with approved leave and overtime
Stores Administration
Verification of stock figures
Capturing of closing stock figures
Ordering of stock as and when required
Services malfunction reporting
Building related maintenance issues
Cleaning/hygiene related issues
Contracts management
Handling of queries
Liaise with Service Providers to update stock catalogues
Taking meeting minutes to all customers
Assist with any administrative duties as per instructions/based on operational needs
Bookings of ad hoc services needed by the division
Keeping abreast with Industry Trends and Best Practice
Requirements:
Grade 12
Certificate in Operations/Hospitality (Services related industry)
Licenses:
Valid driver s license
Required years of related experience:
3-5 years Cleaning Supervision and Administration
3-5 years Staff Management Experience
Technical Competencies:
MS Office (Excel & Word)
Cleaning & Hygiene
Ability to Manage Multiple Tasks Simultaneously
Ability to manage and coordinate large cleaning teams
Competencies (Knowledge, skills and behavior)
Communication Skills
Customer Focus
Relationship Building
Deadline Driven
Judgement
Decision Making Skills
Result Orientation
Compliance/Statutory Requirements (Knowledge, Understanding and or training):
Occupational Health and Safety Act (OHSA)
NEMA
Any other relevant Legislation
Detailed DescriptionJob RequirementsAdditional DetailsHow To Apply
To apply:
Please submit a covering letter clearly indicating which post you are applying for, detailed CV with names, addresses, contact numbers and e-mail addresses of 3 referees
External applicants are invited to apply, by registering your profile on the Wits i-recruitment platform located at https://irec.wits.ac.za and submitting your application.
Internal employees are invited to apply directly on Oracle by following the path: wits /Self Service application/ Apply for a job
The University is committed to employment equity. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the relevant employment equity plans and policies of the University. The University retains the right not to make an appointment and to verify all information provided by candidates
Please note that correspondence will only be entered into with shortlisted candidates. The University reserves the right not to make an appointment or to re-advertise.
Note that this is a re-advertisement those who applied do not have to apply.
Closing Date: 17 January 2025