Operational Excellence (Transformation) Consultant Job ID 192625 Posted 07-Nov-2024 Service line Corporate Segment Role type Full-time Areas of Interest Consulting Location(s) Warsaw - Mazowieckie - Poland **CBRE Business Services Organisation (CBRE BSO)** is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at https://ir.cbre.com Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts. **Operational Excellence (Transformation) Consultant** **About the Role:** As an Operational Excellence (Transformation) consultant at CBRE, you will play a pivotal role in transforming our business operations and delivering exceptional value to our clients. This dynamic role combines the best of Operational Excellence and Solutioning, offering you the opportunity to lead independent consultant engagements, develop and implement strategies for outsourcing and centralization, and work closely with stakeholders to define and document requirements for BSO solutions. You will be at the forefront of process discovery, conducting workshops, and creating process maps that summarize current designs and interdependencies. Your fresh perspectives and thoughtful insights will help diagnose key problems, design specific solutions, and summarize business case proposals. By staying up-to-date with the latest trends and best practices in the BPO industry and process and technology optimization, you will ensure that CBRE remains a leader in delivering outstanding quality and exceptional client care. If you are a motivated professional with excellent influence and stakeholder management skills, who thrives in a dynamic and entrepreneurial environment, and is passionate about making a real impact, we invite you to join our team and be part of our journey towards excellence. **W** **hat You’ll Do:** + Lead independent consultant engagements across CBRE. + Develop and implement strategies for outsourcing/centralization opportunities, identifying the type of work that can be moved from a current business to the Business Services Organization (BSO). + Conduct workshops for process discovery, summarizing current designs and process interdependencies, and creating process maps. + Provide fresh perspectives through thoughtful insights gained from asking the right questions, understanding the voice of the customer, and thorough data analysis. + Work with stakeholders to define and document requirements for BSO solutions. + Constructively and creatively review current ways of working, processes, Target Operating Models, and other areas to drive the BSO and CBRE forward in its pursuit of excellent delivery to all its stakeholders. + Diagnose key problems, design specific solutions, and summarize business case proposals. + Ensure timely delivery of engagements with outstanding quality and exceptional client care. + Identify and propose relevant technologies through internal and market research, conducting Proof of Concepts where needed. + Document processes end-to-end, setting up a Process Taxonomy, classifying processes by complexity, and creating process maps in BPMN. + Map out high-level workloads associated with each process, sub-process, and activity. + Define critical expected inputs and outputs of each process. + Collaborate closely with the BSO delivery team to ensure seamless integration of solutions. + Stay up-to-date with the latest trends and best practices in the BPO industry and process and technology optimization, incorporating them into the organization's strategies and solutions. + Create RACI matrices associated with Target Operating Model designs. + Conduct detailed analysis and modelling of outsourcing opportunities, including cost-benefit analysis and risk assessment. + Generate lists of improvements and provide a range of efficiencies achievable in the short, medium, and long term. + Interact regularly with various teams located in different geographies, participating in the solutioning and implementation process of new accounts such as: Solutioning, Client teams, Operational Excellence, BSO Service Delivery, Programs and Projects, other BSO Support functions, Digital &Technology. + Monitor and report on the performance of BSO solutions, identifying areas for improvement and implementing corrective actions as needed. + Develop best practices and lessons learned from each project, continuously improving working procedures. + Prepare and deliver outstanding presentations to senior stakeholders summarizing project progress, key findings, and expected actions. + Conduct Kaizen/Lean/Six Sigma presentations, learning sessions, and workshops. **What You’ll Need:** + 5- 7 years of relevant experience in a similar role (Transformation in BPO or SSC / Solutions / Consultancy); + Expert knowledge of process improvement/Lean Six sigma, change management and project management methodologies. + Proven experience of working cross-culturally, driving results across various geographical locations + In-depth knowledge of BPO/SSC Financial processes (organization structure, business functions, processes, goals, metrics etc.) and working knowledge of real estate processes. + Comfortable with researching the web or using CoPilot to source out knowledge for solution development. + Proven positive working relationships with senior-level stakeholders. + Outstanding presentation, communication, and interpersonal skills. + Excellent collaborative problem-solving skills with the ability to see the broader picture. + Ability to work under time pressure, prioritize, set, and execute deadlines. + Self-motivated, execution-oriented, dynamic, and entrepreneurial with out-of-the-box thinking. + Preferably, a Black Belt certification. + Preferably, CIMA certification or equivalent. + Preferably, advanced project management certification in Agile, PRINCE2, PMI/PMP. + Experience in finance and accounting roles in a service center environment. + Willingness to travel up to 50%, depending on the project. **Company benefits and perks:** + Stable employment conditions Work based on employment contract in the international company with stable position on the labour market + Career advancement program A chance to learn from the Best by attending internal courses and taking part in international programs that will enable you to travel as well as experience how we work in different places in the world. Additionally, we offer a career coach advisory. + Workplace Culture Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station. + Wellbeing actions Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups) + Making a Change in the Word surrounding you Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach) + Attractive package of benefits Private medical healthcare, life insurance, multisport card and MORE + International Environment Experience growing in multilingual community where diversity is cherished **Why CBRE Business Services Organization (BSO)** + When you join CBRE Business Services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. + At CBRE- Business Services Organization (BSO), Our ambitious is for growth plan creating the space for dynamic colleagues to build a non-linear career path. + CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)" As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)