We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Operational Excellence Specialist is a strategic and results-oriented individual responsible for helping create significant and sustainable improvements across all aspects of ChenMed's operations. This role is an independent contributor, who will support the development and implementation of innovative operational strategies, and will leverage data and analytics to identify and address key performance areas.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Support the development of the overall operational strategy for ChenMed, aligning with the company's strategic goals and objectives.

Help establish and monitor key performance indicators (KPIs) across all operational areas, including patient satisfaction, efficiency, quality, and cost-effectiveness.

Help develop and implement data-driven decision-making processes to identify areas for improvement and track progress towards operational goals.

Work cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps.

Support the implementation of innovative operational solutions, such as automation, technology, and process re-engineering, to enhance efficiency and effectiveness.

Maintains a deep expert knowledge of ChenMed’s Center and Leader Playbooks to answer any questions from field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training.

Support and manage organizational change initiatives related to operational transformations, ensuring smooth and effective transitions.

Deliver leadership training programs focused on operational excellence, change management, and continuous improvement methodologies.

Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Advanced-level business acuity

In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods 

Driven, strategic, motivated, and has a forward-leaning approach to business

Strong analytical and critical thinking/problem solving skills, with the ability to identify areas of improvement and implement changes effectively

Ability to analyze data and metrics to create actionable items for leaders to optimize and implement

Commitment to data-driven evaluation of initiatives and service levels

Strong business acumen and presentation skills

Exceptional learning agility and servant mindset

Exceptional written and interpersonal communication skills

Strong desire and willingness to provide both consultative/advisory support and hands-on execution

Strong process and meeting facilitation skill

Ability to structure ambiguous problems, think creatively, and lead teams to generate solutions

Ability to effectively operate in a fast-paced, ambiguous and evolving team environment

Mastery skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position 

Ability and willingness to travel locally, regionally and/or nationally up to 20% of the time; flexible to work evening, weekends and/or holidays as needed

Spoken and written fluency in English

This job requires use and exercise of independent judgment 

EDUCATION AND EXPERIENCE CRITERIA:

BA/BS degree in Business Administration, Public Health or a related field preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis

A minimum of 4 years of relevant experience in operations, strategic planning, business development, and/or management consulting.

Healthcare experience preferred.

Master’s degree in business administration, public health, or a related field preferred.

Experience with Lean Six Sigma highly desirable, preferably at a green belt or higher.

Project management experience highly desirable.

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. 

ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply