Operational Excellence Analytics and Reporting Lead Job ID 192626 Posted 14-Nov-2024 Service line Corporate Segment Role type Full-time Areas of Interest Consulting, Data & Analytics Location(s) Warsaw - Mazowieckie - Poland **CBRE Business Services Organisation (CBRE BSO)** is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at https://ir.cbre.com Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts. **Operational Excellence Analytics and Reporting Lead** **About the Role:** As an Operational Excellence Analytics and Reporting Lead at CBRE, you will play a pivotal role in keeping our global team organized, promoting and reporting on the exceptional work we do, and driving significant change through global programs. This is role offers an exciting opportunity to grow, develop, and influence across all career levels of the BSO organization. We are seeking individuals who naturally take initiative and thrive in dynamic environments. These individuals are known for their meticulous attention to detail, strong work ethic, and conscientious approach to assignments. They demonstrate diligence and acumen in complex problem-solving, and their excellent interpersonal skills enable them to build strong relationships and communicate effectively. They naturally build strong networks and achieve success through collaboration as well as individually. Their high level of emotional intelligence helps them navigate diverse interactions smoothly and effectively. **What You’ll Do:** + Global Governance and Reporting: Assist the OE team in managing global governance, reporting globally on OE outputs, and keeping track of overall team deliverables. Your work will provide critical insights and ensure that our initiatives are aligned with our strategic goals. + Support to Leadership: Support the Global Operational Excellence Lead in coordinating deliverables with leaders and direct reports. Your organizational skills and proactive approach will be essential in ensuring that our projects are delivered on time and to the highest standards. + Marketing and Communications: Manage the marketing and communications materials for Operational Excellence. This includes updating the OE website, creating success stories, and developing communication materials for OE workshops and coaching programs aimed at BSO employees. You will also prepare leadership presentations. Your efforts will ensure that our achievements are recognized and celebrated, and that our team is well-informed and engaged. + Improve by Kaizen Platform: Manage the Improve by Kaizen platform and improvement request pipeline. This involves managing the intake process, updating manuals, reporting to stakeholders, prioritizing with OE groups for solution delivery, raising risks and issues, and monitoring progress. You will also look for synergies and replication opportunities across ideas, teams, Service Lines, regions, and geographies. By fostering a culture of continuous improvement, you will help drive innovation and efficiency throughout the organization. + Capacity Studies: Serve as the Subject Matter Expert (SME) and be accountable for global capacity studies. This includes creating user manuals, owning and continuously evolving the tool's features, deploying the tool, and training Operations teams to ensure they understand their accountabilities and adopt the tool effectively. You will also screen data for accuracy based on samples, summarize capacity studies and workload analysis, and propose appropriate staffing recommendations. Your work will ensure that our teams are optimally staffed and operating efficiently, directly impacting our ability to deliver exceptional service to our clients + Productivity Analysis: Develop and own productivity analysis, creating methodologies, templates, and practices similar to capacity studies. This will involve identifying areas for improvement and implementing strategies to enhance productivity across the organization. **What You’ll Need:** Experience: + Overall 8-10 years of professional experience out of which 3-5 years of relevant experience in a similar role, preferably in Operational Excellence, Project Management, or a related field. Skills: + Strong knowledge of process improvement methodologies such as Lean Six Sigma. + Excellent data analysis and process mapping skills. + Outstanding communication and interpersonal skills. + Proactive approach and speed of execution in delivering tasks. + Ability to work under time pressure, prioritize, set, and execute deadlines. + High emotional intelligence and ability to influence and build strong relationships. + Detail-oriented, conscientious, and diligent. + Strong problem-solving skills with the ability to see the broader picture. + Proven experience of working cross-culturally, driving results across various geographical locations + Experience in working in a global role or willingness to develop in this area Certifications: + Preferably, a Green Belt certification in Lean Six Sigma or in Business Analytics. Additional Requirements: + Experience in managing global programs and working in a service center F&A environment. **Company benefits and perks:** + Stable employment conditions Work based on employment contract in the international company with stable position on the labour market + Career advancement program A chance to learn from the Best by attending internal courses and taking part in international programs that will enable you to travel as well as experience how we work in different places in the world. Additionally, we offer a career coach advisory. + Workplace Culture Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station. + Wellbeing actions Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups) + Making a Change in the Word surrounding you Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach) + Attractive package of benefits Private medical healthcare, life insurance, multisport card and MORE + International Environment Experience growing in multilingual community where diversity is cherished **Why CBRE Business Services Organization (BSO)** + When you join CBRE Business Services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. + At CBRE- Business Services Organization (BSO), Our ambitious is for growth plan creating the space for dynamic colleagues to build a non-linear career path. + CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational. Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)" As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)