From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town Office.
Please note that this position will be supporting the UK region and therefore, working UK hours (10:00 - 18:30 SA time and until 19:30 during daylight saving)
POSITION OVERVIEW:
The Operations Solution Analyst/Coordinator role is crucial to the success of MRI’s Professional Services (PS) organization. The role is part of our Operations team and participates in a variety of functions that include:
Project Management
Resource Management
Training Solutions Management
Business Operations Management
This is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients. Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.
RESPONSIBILITIES:
Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling. This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
On-boarding new teams into the centralized scheduling process to ensure a smooth transition
Setup and on-going maintenance of skills matrices for all PS Consultants
Regular and ad-hoc reporting around resource capacity, demand and future project requirements
Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
Monitor, track, and report on professional services cancellations
Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
Creation of new projects once the sales cycle has been completed
Coordinate activities, requests and approvals between PS and other MRI departments
Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks
Support and maintenance of Operations departmental processes and procedures
Expediting quotes, orders and query resolutions from both Project and Account Managers
Support and train the PS team in the use of OpenAir, Smartsheet’s and JIRA
Understand key data points in our systems and write ad-hoc reports to analyse data
Timesheet monitoring, escalation, and reporting
Assist with regional month-end closing procedures, invoices, and financial reconciliation
Reporting and liaising with project managers regarding clients aged debt positions
Handle invoice matching and invoice queries when required in support of the finance team
Be proactive in carrying out tasks and activities making suggestions for process improvement where possible
REQUIREMENTS:
Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently
Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times
Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)
Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change
Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives
Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team
Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts
Prior experience in Professional Services or IT consulting is a plus
Knowledge of Salesforce.com a plus
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events
Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Have confidence in your health with our offered Medical Aid Scheme
Invest in our competitive Personal Pension plan and help set you up for your future
Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s)
Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.