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Job Details

Position Summary:

Under the direction of the Branch Manager, this role provides leadership to the staff and manages the workflow of operations.

Primary Duties and Responsibilities:

Delegation of Shipments: Assign all incoming shipments to operations staff

Outbound Flight Monitoring: Review the outbound flight monitor and prioritize jobs accordingly

Communication: Monitor and respond to operational notes

Operational Support: Assist other offices/departments with operational inquiries

Equipment Management: Ensure the operation and maintenance of facility equipment

Staff Training: Train and mentor staff on operational procedures

Shift Delegation: Delegate responsibilities within a given shift

Regulatory Compliance: Oversee compliance with all TSA regulations

Cold Chain Management: Ensure proper management of cold chain shipments

Safety Oversight: Maintain a safe work environment

Problem Resolution: Troubleshoot and resolve operational issues

Shipment Monitoring: Monitor shipment notes in the “ok to send” process

Email Management: Monitor operational emails and respond promptly

Shipment Processing: Process shipments as required

Shipment Review: Review all shipments prior to dispatch for tender

Personnel Management: Address personnel issues as they arise

Performance Feedback: Provide feedback on associate performance and development

Communication with Management: Communicate all issues, problems, concerns, and suggestions with management

Vendor Participation: Participate in vendor meetings when necessary

Project Oversight: Provide training and oversee special projects

Quality Compliance: Check compliance with prescribed quality standards per ISO Quality standards. Transport Regulations

Compliance: Ensure compliance with all transport-related regulations and guidelines

Safety Regulations Compliance: Verify compliance with accident prevention and safety regulations

Store-room Capability: Assess the full capability of the store-room (packaging, supplies, cooling media, etc)

Audit Assistance: Provide necessary support to the Branch Manager during internal and external audits

Reporting Directly To:

The Operations Executive reports to the Operations Manager, Branch Manager, or Operations Supervisors

.

Experience and Educational Requirements:

Operational Experience: Minimum of 3-5 years of operational experience

Professional Demeanor: Must maintain a professional demeanor at all times

Educational Background: Must possess a degree equivalent to a Bachelor’s degree from an Indian university or its equivalent

Desirable Experience: Experience in logistics, cold chain management, courier services, or export/import operations is desirable

Certifications: IATA Dangerous Goods Regulations (DGR) certification is preferred

Minimum Skills, Knowledge, and Ability Requirements:

Operational Skills Mastery: Mastery of Operations Skill Levels 1, 2, and 3

Experience: Minimum of 3-5 years of operational experience

Dangerous Goods Certification: Certification in handling dangerous goods

Leadership Abilities: Ability to provide leadership, multitask, and prioritize workload effectively

Cold Chain Management: Mastery of cold chain management practices

Operating Systems Proficiency: Mastery of World Courier operating systems

Computer Skills: Above-average proficiency in computer skills, particularly in Excel

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier (India) Private Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned