Job Description

This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center three times per week, at minimum.

Overview

The Business Performance Analyst will play a critical role in driving the performance and growth of our GM Envolve OnStar subscription business by providing data, insights, and tools that informs strategic business decision-making. Reporting to the Revenue Growth Manager, you will collaborate closely with key stakeholders across Revenue Operations, EDAI, and other teams to ensure the highest levels of accuracy, quality, and actionable insights in our business performance data and reporting.

In this role, you will be responsible for monitoring key performance indicators (KPIs), uncovering insights, and identifying opportunities for growth and performance optimization, particularly within the commercial channel. Using a blend of strategic thinking, data analytics, and a focus on KPIs such as revenue, subscription volume, attach rate, churn, and average subscription revenue, you will help lead the strategy, execution, and monitoring of business growth initiatives. You will also help develop, implement, and continuously refine our approach to performance measurement.

Key Responsibilities:

Develop a comprehensive understanding of the OnStar digital subscription business KPIs, customer behaviors, products, and sales channels.Act as the bridge between Revenue Operations and EDAI, ensuring that reporting, data visualizations, and insights are accurate and of the highest quality.Write queries and analyze data to identify growth opportunities, focusing on acquisition, retention, and churn mitigation strategies to drive improved subscription performance.Support the continuous evolution of our performance measurement framework using a process of continuous improvement.Collaborate with EDAI to develop predictive analytics that will guide new growth strategies and drive subscription performance.Proactively provide actionable recommendations through data-driven analysis to optimize revenue and profitability.Deliver clear, impactful presentations to communicate business performance insights, key initiatives, and recommendations for action.Build strong cross-functional relationships with stakeholders across various teams and organizational levels.Communicate complex business insights effectively, making them understandable and actionable for all relevant parties.Monitor and track the progress of key business initiatives and provide recommendations to improve execution and outcomes.

Additional Job Description

Required Qualifications:

3+ years of experience in business performance measurement, analysis, sales, or a related field.Proven track record of translating business needs into performance-driven solutions, influencing decision-making with data-driven storytelling.Proficiency in SQL, Python, and other programming languages, as well as BI tools such as Power BI, Tableau, and Data Bricks.Strong analytical skills, with the ability to think strategically and deliver creative, actionable solutions.Self-starter with a proactive attitude and a keen ability to problem-solve in complex, ambiguous environments.Excellent relationship-building and communication skills, with experience presenting to stakeholders at all organizational levels.Advanced proficiency in Microsoft Office Suite, particularly Excel (for data analysis) and PowerPoint (for impactful presentations).Strong organizational skills with the ability to manage multiple priorities and work effectively in high-pressure, deadline-driven environments.Flexibility and adaptability in a fast-paced, ever-changing business landscape.Bachelor’s Degree or equivalent work experience

Preferred Qualifications:

Master’s or MBA preferred.Experience working in the digital and/or technology space strongly desired, including the understanding of subscription business models.

This role may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​