The Admissions Representative Trainee is the first point of contact for prospective students and plays a vital role in their success at SCI. The admissions process includes inquiry generation activities, interviewing potential students, enrolling potential students, ensuring that enrollees attend orientation, and all related activities. The Admissions Representative trainee is new in the role at SCI (within the first six months of employment).

Summary 

• Continually meet or exceed all admissions objectives as determined by management;

• Develop inquiries by matching their needs with the programs taught by SCI and encourage them to visit the most convenient campus; follow-up on all leads, new and old;

• Minimum of 4-5 hours on the phone or in interviews each day speaking with potential students about SCI’s programs;

• Interview prospective students seeking acceptance into one of the programs offered by SCI; set-up appointments for and conduct interviews with all prospects, accompanied by a complete tour of the training facility;

• Provide guidance and assistance to new students through the registration and admission process;

• Present all information about the school, the programs, and the careers of interest accurately and honestly;

• Build rapport and reinforce student expectations;

• Maintain a high level of customer service and student retention;

• Become familiar with and clearly understand each program offered and associated job titles;

• Complete all paperwork as required and in a timely fashion;

• Provide excellent customer service to all prospective students and their families;

• Work well with all other staff and faculty members on the campus;

• Attend and participate in all start dates and orientation functions;

• Comply with all policies and procedures;

• Represent the Institute and all affiliated brands in a professional and positive light at all times;

• Regular, consistent, on-time attendance is an essential function of the job;

• Perform other duties as required or assign 

Metrics

• Regular, consistent, on-time attendance

• Achieve admissions goals and strategic objectives;

• Compliance with all local, state and federal laws and regulations;

• Achieve contact goals for new and prospective students;

• Meet or exceed contact goal for each student group;

• Achieve student retention goals;

• Meet or exceed enrollment goals for each start;

• Achieve student graduation and certification goals;

• Maintain positive and professional relationship with current and prospective students;

• Achieve daily and weekly objects for finding and contacting new leads;

 

To perform the job successfully, an individual should demonstrate the following competencies:

• Integrity

• Student Centric

• Passion

• Teamwork

• Adaptability

• Effective Communication

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School diploma or equivalent;

• Heavy outbound call experience;

• Ability to multitask, prioritize and deal with ambiguity;

• Strong interpersonal, problem-solving and customer service skills;

• Ability to listen, understand and overcome obstacles.

 

Computer Skills:

• Strong knowledge of computer systems including Microsoft Office Suite;

• Experience using all industry-leading computers, printers and fax machines.

Writing and Communication Skills:

• Clear and succinct communication, both verbally and in writing with a diverse community, student population and with employees and management at all levels of the company;

• Listen to a wide-range of issues from different sources and understandable solutions;

• Strong interpersonal and employee relations skills;

• Strong verbal communication, written communication, listening, record keeping and information management.

Skills, Abilities, or Other Qualifications:

• Ability to prioritize, multi-task and perform well under pressure;

• Ability to meet deadlines, and work a flexible schedule;

• Work under minimal supervision and exhibit self-starter traits;

• Take initiative and use independent judgment within established guidelines;

• Successfully interface with office staff, students and manager;

• Effectively analyze situations and perform conflict resolution;

• Ability to coach and motivate employees and management for goal achievement;

• Ability to research and critically analyze employee records and Human Resources policies for resolutions;

• Handle a variety of projects under varying degrees of pressure;

• Maintain confidential medical information under HIPAA and ADA;

• Abide by all Family Education Rights and Privacy Act (FERPA) rules and regulations;

• Analyze problems, provide detailed information and recommend the best solutions;

• Assist management in implementing solutions in support of company goals;

• Collect, analyze and interpret data to solve problems and/or trouble shoot potential issues;

• Highly organized and detail oriented;

• Passionate belief in the value of our Education Programs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Frequently required to talk and hear in person and over the phone;

• Occasionally required to stand and walk;

• Frequent sitting at a computer or telephone for extended periods of time;

• Frequent use of hands and fingers to handle or feel for reaching or lifting with hands and arms;

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus;

• Frequent use of the vision for up close inspection of various electronic screens and printed content;

• Occasional travel in personal vehicle to various locations depending on needs.

Mental demands:

• A creative mindset and design-oriented thinking;

• Frequent, extended use of a computer and other electronic devices;

• Ability to learn and comprehend advanced instructions and orientation;

• Respond effectively to words and body language to achieve Institute goals;

• Frequent creative thinking and analysis.