Company Description

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch.

Job Description

Bosch Home Comfort is embarking on an exciting digital change project, implementing cutting edge technologies to keep us at the forefront of our market. We are looking for highly motivated and professional IT advanced apprentices to help provide support globally to our customers across the vast CRM landscape.

You will need to have a good IT background, ideally with a relatable degree. It’s essential that you enjoy problem solving and working with multi skilled teams. Providing the highest levels of support to our internal customers is a fundamental part of the job, this includes delivering solutions in line with our service level agreements, providing continuous communication and sharing best practice.

Provide 2nd Level IT Support to Key Users of the OneCRM landscape globallySupporting the core Microsoft Dynamics CRM system and connected platformsResolve tickets within specified service level agreementsCreates and maintains documentation for known solutionsTraining key users on system usageCreate solutions to enhance business processes using RPA, automation platforms and Microsoft Power PlatformActive involvement in continuous improvement topics

QualificationsBe degree qualifiedExcellent communication skills with internal and external contactsHave strong IT skillsBe well organised and able to work under pressure, maintain excellent attention to detail and meetstrict deadlinesCustomer focused, reliable, dedicated and self motivatedInquisitive nature who enjoys problem solvingPassionate about IT and TechnologyBe a quick learner and have a methodical and flexible and approach to meet customer requirementsEffective team worker as well as the ability to work on own initiative

Additional Information

Deadline for Applications: 13/3/2025- please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible

Working Hours: 39 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.00 with a 1 hour unpaid lunch break

Working with us comes with the following benefits:

25 days annual leave per year plus bank holidays – additional service days accrued after 5 yearsEligibility for our Company Performance Bonus (up to £1,500 gross per annum)Enhanced pension contributionsAccess to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefitsDiscounts on products from across the Bosch GroupSubsidised onsite café and canteenHealth & well-being support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal well-beingAccess to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and eventsVolunteering daysCycle to work scheme with discounts on push-bikes, e-bikes and accessoriesPolicy to support growing familiesAccess to self-service training platform containing over 200 Bosch approved programmesNetworking opportunities across Bosch UK including a mentoring programmeAnd more!