Instructor/Designer Overview: Serve as a key instructional resource under the USPTO’s Information Technology Resource Provider (ITRP) program, responsible for delivering high-quality, Section 508-compliant training and real-time support to Patent Examiners and staff on USPTO automation tools, desktop applications, and workflow systems. Key Responsibilities: + Deliver classroom, virtual, and one-on-one instruction using USPTO platforms including PE2E, Microsoft Office, MS Teams, and WebEx. + Provide helpdesk/chatroom support, live consultation, and “hotline” assistance on USPTO custom software and commercial tools. + Conduct needs-based training sessions on patent production pipeline processes and other mission-critical functions. + Support new examiner onboarding, continuing staff education, and remote learning engagement. + Maintain training databases (MS Access-based GUIs), schedule sessions, track attendance, and log instructional activities. + Participate in mock instruction sessions and receive approval before facilitating USPTO sessions. Required Qualifications: + Prior experience training within the USPTO environment, particularly in Patent IT systems. + Demonstrated proficiency in teaching complex software applications. + Familiarity with Section 508 accessibility and USPTO brand/style guidelines. + Excellent verbal communication and troubleshooting skills. + Ability to support concurrent classes and backup instruction roles. Education: + Minimum: Bachelor’s degree (preferred in Education, Instructional Technology, Computer Science, or related field) + Preferred: Master’s degree in a related discipline Experience: + Instructor/Trainer I: Minimum 2 years of experience in IT training, adult education, or technical instruction + Instructor/Trainer II: Minimum 5 years of experience in IT training, adult education, or technical instruction + Instructor/Trainer III: 8+ years of progressive experience, including USPTO systems, software training, and classroom/virtual delivery + Must demonstrate previous USPTO experience or direct support of federal patent workflow systems like PE2E Powered by JazzHR