An On Call Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

\n

What will I be doing?

\n

This position reports to the Revenue Manager.

\n

As an On Call Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. An On Call Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, an On Call Reservations Agent will perform the following tasks to the highest standards:

\n\nConvert, quickly, inquiries into contracted business\nRespond, positively, to sales inquiries to develop future sales leads\nIdentify sales leads, as appropriate\nRespond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation\nProvide prompt and efficient service while maintaining the hotels brand standards\n

What are we looking for?

\n

An On Call Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nA passion for delivering great customer service\nA highly professional telephone manner and excellent communication skills\nOutstanding administration and organizational skills\nIntermediate computer proficiency\n\n

 

\n

What’s in it for me?

\n\nCareer and development opportunities in Hilton Hotels Worldwide\nCompetitive Salary & Wages\nPrivate Health Insurance\n“Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends\nIndoor Parking Privileges \nComplimentary Dry Cleaning for Business Attire\nMonthly Transportation Fee\nComplimentary Shuttle Bus \n50% discount on personal food & beverage consumption in the sister hotels. \nExtended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)\n14 days paid paternity leave\nOpportunity to make a positive impact on environment and community with Travel with Purpose program\n\n

Specifically, we look for demonstration of these Hilton Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

What will it be like to work for Hilton?

\n

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!