Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

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IMPORTANT NOTE: This vacancy has been ring-fenced and only OMF employees who are potentially impacted by the proposed OMF Operating Model Review may apply. Applications outside of this process will not be considered.

Responsible for telesales of Old Mutual Finance products to individual clients in the micro-lending mass market. Maintains relationships with internal and external stakeholders and adheres to business, process and compliance rules. Requires adaptability and the ability to perform under pressure as well as exceptional interaction, time management and telephonic skills. 

Client Service Delivery  

Makes outbound calls in accordance with predetermined schedules and gathers relevant information.  Receives inbound calls  Finalises call at point of contact where possible  Deals with clients queries via telephone in adherence with productivity standards  Finalises complete loan application telephonically 

Compliance  

Adheres to service and quality standards. 

Marketing  

Telesales of OMF products to individual clients. 

Personal Effectiveness  

Accountable for productivity delivery through own efforts.  Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.  Accountable for individual sales targets, branch operations and service delivery through own efforts  Makes increased contributions by broadening individual skills.

Minimum Requirements 

Grade 12  Minimum 6 months Sales / Call Centre experience within a Financial/Sales/Retail environment.  Client Focus  Gaining Commitment  Initiating Action  Ownership  Technical Knowledge 

Competencies 

Collaboration (Relating) Leading with Influence Customer First Execution Strategic Innovation (Perspective) Personal Mastery (Learning) 

Skills

Competencies

Communicates EffectivelyCustomer FocusEnsures AccountabilityInstills TrustInterpersonal SavvyOptimizes Work ProcessesPlans and Aligns

Education

Closing Date

11 March 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!