Oliver Wyman is now looking to bring onboard an Office Services Specialist!

This role is based in our Joburg office.

Job Overview:

We are seeking a dedicated and organized Office Services (OS) Specialist to oversee the daily operations of our Johannesburg office. This role will involve supervising the Receptionist and Office Assistant, ensuring that the office runs smoothly and efficiently. The ideal candidate will be comfortable covering reception duties during periods of leave and will serve as a key point of contact for all office services-related queries. This role requires a proactive individual with strong organizational skills, attention to detail, and the ability to communicate effectively across various levels of the organization.

Key Responsibilities:

Act as SPOC for the Johannesburg office

Provide exceptional client service, addressing incoming inquiries via phone, email & in-person, ensuring accuracy and professionalism in all written and spoken interactions.

Supervise Office Assistant daily, providing guidance and support to ensure efficient office operations.

Reception duties, including greeting visitors, answering phone calls, managing incoming correspondence.

Manage and maintain a tidy and organized office, working closely with the on-site Office Assistant and facilities team.

Manage office & building access.

Manage staff & visitor parking allocation.

Manage OS calendar and mailbox.

Manage daily on-site meetings, including catering arrangements and room set up with FM & IT departments.

Act as AMEX local level relationship coordinator for corporate credit card account handling applications and cancellations, queries and escalations.

Prepare and distribute internal and external communications accurately.

Process invoices and raise requisitions in iProcurement system.

Serve as the local BCD Travel point of contact for employee-related travel service queries, providing assistance and guidance as needed.

Manage Office Services onboarding/offboarding processes.

Conduct OS inductions and employee sessions and ensure relevant materials are up to date.

Act as Zoom Workspace Reservations champion ensuring staff adhere to guidelines on office space bookings.

Assist with budgeting and forecasting vendor costs for OS/RE.

Update office intranet portal and manage documentation storage.

Collaborate with OS Leadership for process consistency across IMEA offices.

IT Support:

Issue guest Wi-Fi access and troubleshoot basic IT issues.

Assist with ZOOM troubleshooting and audio-visual setup.

Escalate IT issues to the MMC Tech team.

Facilities:

Serve as the primary point of contact for facility-related inquiries from staff and management.

Coordinate with the onsite facilities team to ensure the office environment is immaculate, addressing any requests and issues in a timely manner.

Liaise with service providers and contractors for facility-related services, such as cleaning, landscaping, and security.

Monitor the office during the DLP phase, ensuring that any identified issues are highlighted and resolved promptly.

Assist in the planning and allocation of office space to optimize usage and efficiency.

Manage office layout and configuration to accommodate changing needs.

Ensure compliance with health and safety regulations and standards.

Conduct regular inspections of the facility to identify potential hazards and implement corrective actions.

Report and log HSE incidents.

Monitor expenses and identify cost-saving opportunities related to facility operations.

Maintain inventory of office supplies and equipment needed for facility operations.

Order and restock supplies as necessary to ensure smooth operations.

Promote and implement sustainability practices within the office.

Serve as fire warden/first aid responder

Soft Skills:

Proven experience in office management/facilities or a similar role.

Strong supervisory skills with the ability to lead and motivate a team.

Strong organizational skills and attention to detail with ability to handle multiple tasks and prioritize effectively.

Proficient in written and spoken English, with impeccable grammar and communication skills.

Positive, proactive, and collaborative mindset.

Highly organized and detail-oriented, capable of working well both independently and within a team.

Professional and tactful, able to engage with colleagues at all levels.

Strong problem-solving skills, with the ability to work effectively with other teams to achieve viable solutions.

Strong service focus and excellent communication skills, able to interact effectively in a multicultural environment.

Ability to maintain confidentiality and manage a heavy workload while meeting deadlines in a fast-paced environment.

Self-starter with strong initiative, confidence, and the ability to work with minimal guidance.

Honest, reliable, and punctual with a strong attention to detail.

Flexible and goal-oriented, with excellent organizational and multitasking abilities.

Technical Skills:

Proficiency in Word, PowerPoint, Excel, and Outlook.

Knowledge of video conferencing is a plus.

Knowledge of smart office solution is a plus.

Knowledge of iProcurement or similar payment platform is a plus.

Experience Required:

Minimum of 3 years’ experience in an office management/facilities role.

Experience in a management consultancy and/or professional services environment is a plus.

Why Join Us?

At Oliver Wyman, you’ll be part of a forward-thinking marketing team that values data-driven decision-making and impactful storytelling. This role offers an opportunity to work on high-visibility projects, develop a deep understanding of marketing performance measurement, and collaborate with top professionals in the consulting space. If you’re passionate about data, insights, and marketing impact, we’d love to hear from you!

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do

We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us

We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion

We believe that to create a true meritocracy we need to remove artificial barriers to opportunity

We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.

We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at reasonableaccommodations@mmc.com to discuss any specific needs.