About Oliver Wyman
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.

The firm has 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

For more information, visit www.oliverwyman.com. Follow Oliver Wyman on X @OliverWyman.

Job Overview:

The Business Impact Manager (BIM) plays a critical role in helping with and managing aspects of the operations and strategy of our industry, capability and market teams. The BIM will work as part of the Business Impact Team (BIT) and will support South East Asia Market Leader and two Regional Practice Leaders in enabling market and practice business development and management activities.

Overall, the BIT plays a critical role for the organization as the right-hand person for leaders of our firm. They need to be trusted and have influence with staff at all levels
 

Key Responsibilities:

Practice and Market Management 

Provide critical day to day support for the Practice Heads across a range of areas: problem resolution, drafting presentations and communications, managing the action list, staying abreast and ahead of trends.  Strong candidates are expected to become a surrogate, shadow, and thought partner over time. Lead implementation of the market strategic priorities and support Market Lead in execution of day-to-day to do list.Leading practice/market processes, including flagging, coordinating and prompting Market/Practice Leader. Ownership and implementation for ad-hoc projects (i.e., market practice initiatives, specific training curriculum etc) Preparation of meetings, materials, meeting minute distributions and follow-ups, including plan and drive key internal market/practice meetings, e.g. leadership meetings, Partner meetings, practice/market staff events, practice/market offsite agenda and coordination, local IC sharing, etc, proactively prepare meetings including ownership of materials as well as PMO responsibilities, track actions and ensure proactive and timely follow-up.Draft and manage the Practice internal communications and relevant practice presentations.Ownership of internal comms infrastructure such as distribution lists, teams channels etcCoordinate with other Practices on practice/regional/global projects and strategic priorities
 

Commercial Activities

Maintain commercial effectiveness tracking and reporting where requiredCoordinate on commercial offerings and campaign management across industries / capabilities /accountsOwning the Project Impact process for the market/practice including chasing, reporting and providing suggestions for actionsMIS - Coordinate closely with Finance, KM, and Talent Analytics to develop and produce MIS; Work with Finance, Partners, and Talent Management to ensure that revenues are properly reflected and capturedWork with Finance and Practice team to ensure proper management and tracking of investment budget, investments and return

Comms & engagement topics

Comms ownership: newsletters, emails for new aligners/staffers, weekly staffing/commercial. Work with the Partner group and Support departments to ensure all internal information is updated including email groups, intranet, knowledge management system etc.Coordination of market/practice offsites, other social eventsSupport Practices/Markets on engagement and retention, wellness and I&D initiatives Liaising with the Practice Partners and the internal support teams to ensure compliance / best practice in relevant processes, example MIS support, Partner objective setting, etc.

Business Impact support

Be an integral part of the APR Business Impact Team and represent the practice while being the champion for regional and global best practice and process implementation for the practiceSupport the APR BIT team with practice level process implementation/ roll out/ follow up such as annual CIT review, Partner year end process, other critical business processesHelp bring the practice and the partners on relevant change journeysShare market and practice management best practice with BIT and provide coverage support when needed

Experience Required:

The ideal candidate will possess 5+ years of experience in a consulting or professional services firm.

Skills & Attributes:

Ownership mentality, strong client service focusStrong organization skills and excellent attention to detailAble to independently manage a varied work volume with conflicting priorities and meet deadlinesAble to maintain and respect confidentiality with experience of dealing with business-critical issues Experience in creating compelling business presentations Sense of urgency and able to make good decisions under pressureResilient with experience of dealing with challenging and senior stakeholders Collaborative team player with a positive attitudeFlexible and able to adapt to change Problem solver with good judgementExecution focused – strong focus on getting the job done 

Technical Skills:

Advanced PowerPoint skills with experience of creating complex presentations Good Word, Excel and Outlook skillsAdvanced Knowledge of CRM

What We Offer

Growth culture: Extensive learning & development opportunities, annual performance review process & discretionary performance bonuses.Inclusive and diverse workplace culture: Dedicated Inclusion, Diversity & Belonging team, and passionate employee resource groups.Comprehensive benefits: From day one of employment, you’ll have access to a full array of benefits for your financial, health and well-being.Work-Life Balance: We support a healthy work-life balance for our employees, recognizing the important of personal time and fulfilment outside of work, including a hybrid working model.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.