Provide an effective telephonic problem resolution service, interacting in a professional, friendly manner with customers, branches, Small and Medium Enterprise (SME) centres, Priority suites, agricultural market, Proof of Deposit (POD), Branch Fulfilment Centres (BFC) and ledger centres. Identify and resolve queries which relates to Credit Card, Internet Banking, Business Banking, General Banking, Understand the risks associated with handling customer queries and dissemination of confidential information. Maintain a high level of integrity and ethical standards. Identify and resolve queries received via telephone.