Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.

Warmly greet and assist customers as they enter the branch, creating a positive first impressionIdentify and assess customer needs through active listening and questioningRecord and monitor customer inquiries, ensuring accurate documentationEfficiently allocate customers to appropriate departments or specialists for further assistanceProvide basic information and guidance on bank products and servicesHandle and resolve simple customer queries independentlyMaintain a high level of integrity and adhere to ethical standards in all interactionsCollaborate with other team members to ensure smooth customer flow within the branchStay updated on bank policies, procedures, and product offerings to provide accurate informationContribute to maintaining a clean and welcoming branch environment

Qualifications

Minimum Qualifications

National Certificate (NQF5) or equivalent qualification

Experience

1-2 years of branch banking experience, focusing on customer serviceExcellent communication and interpersonal skillsProficiency in computer systems, including banking softwareStrong problem-solving abilities and attention to detailCustomer-centric mindset with ability to work in a fast-paced environmentBasic knowledge of banking products and services (preferred)Fluency in English and other local languages (advantageous)

Additional Information

Behavioural Competencies:

Following ProceduresInteracting with PeopleManaging TasksMeeting TimescalesProducing OutputShowing ComposureTeam WorkingThinking PositivelyUpholding Standards

Technical Competencies:

Banking Process & ProceduresClient ServicingCustomer Reception and ChannellingProduct Knowledge (Consumer Banking)