Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The Contact Center Agent is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied. The Contact Center Agent is responsible for interpreting and articulating (communicating) the Company’s policies, products, and services in conjunction with the Company’s executive management, and carrying out these functions on a day to day basis. The Contact Center Agent acts as an interface between members of the public and the Company. The Contact Center Agent is the platform through which information is received and passed from the public to the Company.

QualificationsMinimum of a Second Class Lower (or its equivalent) degree in any arts or social science related course.Minimum of 5 credits (Mathematics and English inclusive) in WAEC, GCE and NECO.Applicants should not be more than 28 years of age as at engagement.Applicants must be fluent in two local language (Yoruba and Igbo preferably)Language skills must be clearly stated on CV

Additional Information

Behavioral Competencies

Upholding Standards

Resolving Confilcts

Technical Competencies

Excellent verbal and written communication skillsQuery ReesolutionEffective use of Microsoft Office tools