Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionResponsible for the review and processing of customer benefits applications, provide support to customer benefits related transactions. To conduct daily review of benefits applications that are submitted to BASS for accuracy of computation done, completeness submitted and ensure eligibility based on business and regulatory policies and framework. To follow up daily with resolution of observed/ identified issues benefits application such as engagement with Admin for ack copies, engagement with consultant/ legal team for death certificate and LOA verification. Engage the branch to resolve observed exceptions/ where issue is booked on the database for immediate resolution. Render daily/ periodic report of benefits applications that are reviewed but cannot be filed/ processed. Provide feedback on all enquiries from partner units within 24hrs (and engage appropriately where extended time is required).
Minimum of a first degree in Business Administration or Social Sciences fieldGeneral knowledge of Nigerian pension industry and Data management is an added advantageMinimum of 2 years post-NYSCexperience.Strong analytical skills is required for role
Behavioural Competencies:
Checking DetailsFollowing ProceduresTeam WorkingUpholding StandardsTechnical Competencies:
Process GovernanceProcess Analysis and RedesignProcess ImprovementOperation Process and Procedures