the new Office Supervisor, for Southampton, must be passionate and have the energy and commitment to support the Retail Sales and Operations Manager to create an exemplar of outstanding performance in customer service and sales.
As Office Supervisor you'll supervise the office based team to deliver exceptional service to our customers via phone and and email. Customer service and empathy for the needs of our predominately elderly customers is at the heart of what we do and you'll need to be part of living those values.
The WFF network is actively supported with national marketing, including television, national press and direct mail marketing campaigns. You can also tap into our support from our Wiltshire Head Office.
Who we are
Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years
Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.
We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
£12.73 per hour + bonus + benefits
37.5 days per week, working 5 out of 6 days.
In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, turkey (or voucher) at Christmas and much more!
Responsibilities Supervise the office based teams to ensure all office tasks are completed accurately and on time.Engage with the team and ensure all targets are being met.Monitor performance, Coach and support team members where required.Maintain dialogue with the Depot Operations Manager to ensure you are all working towards the company strategy and maximising all opportunities.Ensure Dynamics CRM is being used productively to grow the customer base.Manage the office team’s rotas and holidays and arrange cover where needed.Liaise with the Retail operations manager and Depot Operations Manager to highlight concerns or success.Additionally, to support the office team to:
Improve KPI performance e.g.
New customer acquisitionProspect conversionCustomer retentionSales and GrowthMaximise the potential of our CRM (Customer Relationship Management) system.
Inbound / outbound callsMarketing lettersTeam trainingCreate an exemplar with pace & urgency:
Exemplary customer serviceLocal marketing best practiceHigh operational standards, including Health & Safety and Audit ComplianceEnsure execution is outstandingProfessional standards
Manage internal and external communication with apetito and franchisees. About youEssential:
Good Leadership potential, with the ability to supervise and motivate your team Experience of people engagement / leading a team of up to 5 people. Passion, energy, and commitmentAmbition to succeedEmpathy to deal with our customersAbility to effectively promote WFFWillingness to be ‘hands on’ and support the team in carrying out their roles e.g. tele-sales and field marketing.Networking skills – ability to work well with colleagues and franchiseesGCSE English and Maths - Good understanding of written & oral EnglishDesirable:
Experience of the elderly market - an empathy for our customersRetail, care or franchising experiencePersonal Qualities:
Essential:
Leading and SupervisingWorking with peopleDemonstrates an interest in and understanding of othersAdapts to the team and builds team spiritPersuading and InfluencingMakes a strong personal impression on othersGains clear agreement and commitment from others by persuading, convincing and negotiatingRelating and NetworkingEstablishes good relationships with customers and staff.Delivering results and meeting customer expectationsFocuses on customer needs and satisfactionSets high standards for quality and quantity Our ValuesAs a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
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