Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a
Your role in a nutshell:
The incumbent will act as the first point of contact for all employees providing first class advice on all Office Spaces (Desk Booking Tool) matters across Vodafone focusing on policy and process queries received through e-mail/Web chat/Ask HR online and ensure specific individual and team service level agreements are reached. They are expected to do necessarily follow ups with concerned teams and individuals for resolution of queries and ensure SLA adherence and enhance employee experience. The incumbents are expected to look for avenues of continuous process improvement and enhance the level of service while also ensuring reporting of the activities performed. They are expected to work closely with the Global Technology, Property teams to stay updated on all changes to existing policies and any enhancements needed for Office Spaces process.
What you’ll do:
Ensure resolution of Vodafone employees’ queries through e-mail, web chat and online tickets.Maintain and support delivery of service within agreed Service Level Agreements for specific customer types displaying a continuous improvement mindset for the process accountable for.Ensure all the processing is complete, accurate and timely, meeting data integrity requirements and audits.Provides accurate and timely administration services, best in class service to Vodafone employees and works effectively to defined KPIs /service levels.Communicates closely with relevant stakeholders on any process updates and ensures the relevant enhancements needed.Uses judgement to deliver assigned tasks for the Office Spaces end-to-end process selecting the appropriate solution to support Vodafone employees/the business within agreed KPIs and service levels.
What you will bring to the team:
Customer Service attitudeQuery ManagementSolution Oriented MindsetExcellent verbal and written communication skillsMulticultural communication skillsLearning Agility1-2 years of experience is considered an advantageGraduation certificate
In return we provide you with:
A dynamic environment where innovative ideas are always welcomeA collaborative community where your professional goals and work are supported by a diverse teamAccess to internal trainings through Vodafone University and external trainings via other providersA supportive internal coaching and mentoring cultureOpportunities to participate in company activities and Vodafone Foundation eventsCorporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited voice, text message, and data within the EU)Cafeteria packagePrivate Medical ServicesEmployee Assistance Program to support your wellbeing and mental healthLife and accident insuranceYou can work remotely overseas for 20 days a year16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoptionYou and your family members can enjoy several discounts from our partnersYou will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week
What you need to know about us
We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.
#movewithus #_VOIS #VOISHU #LI-Hybrid