Job Title Office Manager Agency West Texas A&M University Department Enterprise Center/Downtown Proposed Minimum Salary $20.51 hourly Job Location Amarillo, Texas Job Type Staff Job Description The A&M System strives to maintain a competitive, high-quality benefit package to support the health and wellness needs of our workforce. This includes comprehensive health and welfare insurance plans, additional health and lifestyle programs, and optional retirement savings opportunities. Eligible employees will have access to paid leave programs in addition to 13-15 paid holidays each year. For more information regarding the benefit package go to: West Texas A&M University: Human Resources Benefits (https://www.wtamu.edu/business-finance/human-resources/benefits.html) The Office Manager will serve the WTEC in ensuring that all guests and clients are given the highest level of customer service and connected to our facility and services accordingly. This position will serve an administrative function for the department and assist staff in support of the WTEC overall mission and objectives. Responsibilities: + Maintain WTEC master calendar and scheduling of client services, assist with soliciting client reporting for economic impact data, maintain customer relationship management software. + Coordinate all facility rentals and serve as the first point of contact during client events including the commercial shared use kitchen, conference rooms, training rooms and event space. + Develop and implement office policies and procedures, organize and maintain office records and filing systems, manage office supplies and procurement. Assist with any financial, grant, and economic impact reporting. + Perform office administrative functions including billing for client onboarding through the creation of program agreements, service agreements, client leases and rental agreements. Serve as staff liaison between Contracts office and WTEC. + Responsible for opening and closing of WTEC facilities. Manage all facility maintenance and ongoing SSC work orders, coordinate office vendors. Serve as staff liaison between SSC maintenance/custodial staff and WTEC. Maintain facility budget and all county/city relationships and compliance. + Oversee client and tenant billing and collection through finance software, assist with preparation of department reporting, and oversee department procurement. + Handle incoming and outgoing mail and email, answer and direct phone calls and inquiries, greet and assist visitors and clients. Responsible for managing all inquiries from website, phone and walk-ins. + Serve as executive assistant to managing director. + Assist staff members with projects as needed or as assigned. + This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties as assigned. Necessary Qualifications: + Bachelor’s degree or equivalent combination of education and experience + 6 years previous work experience in customer service, event management, project management or other related field + Excellent interpersonal communication skills; excellent telephone skills. Proven drive and enthusiasm for serving people. Good team working skills and ability to work with minimal supervision. + Strong computer skills with proficiency using MS Office Suite and Outlook. Ability to organize and maintain client database. + Willingness to work some evenings, weekends, and special hours, as needed. Also, must be able to travel, as needed Preferred Qualifications: + Master’s degree + 9 years previous work experience in customer service, event management, community management or other related field + QuickBooks + Experience with Accounts Receivable/Payable. + Financial documentation and reporting. + Skilled Client Intake through conducting in person or telephone initial meetings to determine client needs and an appropriate plan of action. + Experience in managing multiple calendars/scheduling in fast pace environment. Applicant Instructions: Please include the following with your application: + Cover letter + Resume + Three references Please attach all documents in the attachment box at the bottom of the “My Experience” page before continuing through the application. Please use the “Upload” button to add each document individually. All revisions must be made prior to application submission. If you need assistance with uploading documents, please contact WTAMU Human Resources at hr@wtamu.edu. Texas law requires all males age 18 through 25 to be properly registered with the Selective Service System. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.