Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.  

Essential Job Responsibilities/Expectations

Job responsibilities include those listed in competencies document Coordination of the day to day operations of the practice. Maintains confidentiality in talking with patients, upholding policies and setting an example. PTO Approval Providers/Staff Coordinate with hospital for Surgeries and Procedures Handles Customer complaints as appropriate Review daily, monthly, quarterly insurance/billing reports Lead and develop teams with Service Excellence Goals Operational Budget Goals Monthly Office Meetings Human Resources Handles HR issues with staff appropriately Hire staff Terminate staff with AVP PEP process when needed. Oversee training of New Employees Provider (All CME, Onboarding, White Coats, Boards, Greenlight, Meetings, license) Call Schedule (create on-call schedule with locum company and process payment) Call Schedule for providers Review, optimize, monitor all processes in office Round on employees/waiting room as indicated by Service Excellence Review financials with providers and AVP monthly Report any defects/anomalies to AVP immediately Monitor CLIA, Shred, Hazardous waste usage, equipment, license Set appropriate goals and discuss with AVP Expectations are each Office Manager to be a leader in McLeod organization Demonstrates a willingness to perform the duties of other department personnel when workload requires. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor. Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed. Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely. Exercises tact and diplomacy.

Job Requirements

Qualifications /Training:

Basic knowledge of computer input. Must be able to perform basic clerical functions. Comprehend medical terminology. Good spelling and number skills. Clear, concise voice.

Licenses/Certifications/Registrations/Education:

Minimum of a High School Diploma/GED from an accredited school