Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

This role is responsible for ensuring the smooth operation of the Company’s office, general facilities maintenance, health & safety and governance. The successful candidate will be based in our Ipswich office. 

Key Tasks

Ensure visitors sign in and out and have required visitors passManaging any deliveries and making sure they go to correct employees if requiredEnsure all consumables are stockedOrdering general supplies for the CompanyOrganising travel and accommodationBooking catering for internal and external client meetings.Managing Ipswich office car parking.Answering the telephone and directing calls as required.Housekeeping duties as required including setting up refreshments for internal meetings and washing up.Support offshore procurement team for all Ipswich office related purchasesManage Site Security & own ManualManage access control system, creating and deactivating all passesCCTV Management and MonitoringPerform minor onsite repairsGeneral outside maintenance ensuring all pathways and accesses to building are clear and free of riskScheduling contractors for major repairs as requiredLiaising with external suppliers i.e. security alarms, vending and building maintenance.Discussing maintenance concerns with the employer and communicating these to Maintenance WorkersOn-call and responding to emergency maintenance needsPoint of Contact for Health & Safety (First Aiders/ Fire Marshals etc)

Reporting directly to Head of Claims & Operations. This role will have contact with all levels within the Company and will also liaise with external bodies.

Qualifications

Essential

Educated to GCSE Level or equivalentGood communication and interpersonal skillsGood organisational skillsA thorough working knowledge of MS office applications. Must be numerateMinor repair knowledge (plumbing/ painting etc)

Functional/ Technical Skills

Good Keyboard & Typing SkillsGood Telephone MannerGood MS Office Skills

Generic Competencies

CommunicationResults FocusClient FocusDeveloping Self and OthersProblem SolvingQuality FocusCommercial AwarenessSystems of WorkHandling Systems