Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

JOB SUMMARY:
This role will give day to day direction to the office team that interacts with customer and stores. This team’s primary area of responsibility is to resolve customer issues by responding to delivery related calls. This role will also guide the administrative team to ensure billing resolutions are handled, collection of performance statistics and ensuring that walk in customers are handled in a timely and appropriate manner.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

Assist Stores with delivery related issuesManage the return process and ensures the timely and accurate closing of manifest.React to limited incoming, non-delivery related customer calls received at Distribution CenterBackfill other office positions as required by business needsResolve delivery issues received from customer and driver incoming calls as well as centralized customer care staffProcess delivery billingAssist Service Supervisor with various documents and communication to Distribution Center teamManage customer issues/needsSCOPE & IMPACT: Supports the retail store locations within the established distribution region. The success of this role will be measured by the number of store or customer issues and the result of the resolution to the customer's or store's satisfaction.

MINIMUM REQUIREMENTS:  High School Diploma or GED required, 0-2+ years of work related experience or equivalentProficiency with Office software including email, excel, word, and potentially power-point. Requires the interest and aptitude to learn and use the RMS WMS system in-depth and repeatedly.Minimal travel required (1%)

PREFERRED REQUIREMENTS: ·Associates Degree Preferred

SUPERVISORY RESPONSIBILITIES: Responsible for directing or overseeing other employees’ daily work activities.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Office environment/no specific or unusual physical or environmental demands.

CORE ATTRIBUTES:

Communicate Transparently

Lead the Team

Impact and Influence

Deliver Results

Coach and Develop

At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing.

OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice

Weekly Hours:

40

Work Shift:

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.