Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You are a key member of the Office Experience (OE) team responsible for the staff & visitor experience of the office. You will team onsite at our Detroit location with other members of the OE Team to drive day-to-day operations of the office. Under direction of the Office Experience & Events (OEE) Manager, you will focus on the implementation of office hospitality and events ensuring the Detroit culture is upheld and our service standards are maintained.

 

What You'll Do:

Own and manage the office affiliation calendarImplementing concierge service – including catering and meeting supportActing as a resource during office repairs, liaising with office experience team, building & vendors as necessaryAct as on-site facilitator for event attendees during office happy hours and client meetingsPartner with Office Experience & Events Manager on data analysis and management projects monthlyCoordinate event communication – prepare guest lists and invitations, send confirmations, and track RSVPsSchedule and drive action items from affiliation committee meetingsPlan weekly and monthly affiliation events according to the strategy set by the OEE ManagerPlan & implement marquee affiliation events including retreat, holiday party and alumni eventsDevelop and monitor budget estimates and options to ensure events remain within budget guidelines and office ethosTake ownership of the DET Office CalendarCoordination of event feedback, synthesize feedback for review by leadershipParticipate in Event Planner NetworkOn-site management of requested meetings & events from other offices and teamsResponsible for overall cleanliness of conference rooms and ensuring they have adequate suppliesCoordinating with meeting organizers & office experience team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-upDevelop and circulate marketing and communications, i.e. Insiders Guide, event communications, etc.Manage event and office contracting in conjunction with OEE Manager and BMLPartner with OEE Manager on data analysis and management projects monthlyProviding backup to the other members of the OE team as necessary, especially on days with multiple internal events or when other team members are out of officeAdditional office projects and tasks as assigned

You're Good At:

 

Flexibly moving between being proactive and reactive mode with the ability to create and/or assess processes or better ways of delivering desired resultsProactively monitoring the office and events, anticipating the needs of our staff and visitorsSuggesting and soliciting creative ideas to keep our engagement & events fresh and motivatingAnticipating customer needs and having an uncanny attention to detailThinking on your feet - solving problems and handling difficult situations with poise, understanding and tact; possessing the ability to settle disagreements as they ariseJuggling competing priorities, keeping constant sight of the overall objectivesGenerating excitement and enthusiasm among your peers and co-workersEstimating and managing budgets, tracking expensesFostering a stimulating work environment within your team and encouraging collaboration across functions throughout the officeDemonstrating effective, empathetic, and fair-minded team leadership

What You'll Bring

Bachelor's degree with 2+ years of experience in event planning or hospitality, preferredStrong hospitality mindset, with a service orientation and sensitivity in responding to customer needsDemonstrated strong interpersonal, communication and facilitation skillsHigh degree of flexibility in a fast-paced environmentHigh degree of integrity, a positive attitude, and the ability to maintain absolute confidentialityComputer proficiency in Windows, Word, Excel, PowerPoint and Outlook and ability to quickly learn new applications and technology toolsInfrequent travel may be requiredOccasional evening and weekend work will be required

Who You'll Work With

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

Additional info

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues. 

 

Compensation Information: 

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. 

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and childrenLow $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugsDental coverage, including up to $5,000 (USD) in orthodontia benefitsVision insurance with coverage for both glasses and contact lenses annuallyReimbursement for gym memberships and other fitness activitiesFully vested retirement contributions made annually, whether you contribute or notGenerous paid time off including vacation, holidays, and annual office closure between Christmas and New Years Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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