Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview The Office Coordinator offers front office administrative support to various departments at the VEBA Resource Center at 2 locations. Pay Rate: $22 / hour This is a Temp-To-Hire It will be a W-2 position (We are not able to do 1099 or C2C) You must meet our U.S. Eligibility requirements for work authorization as noted under "Additional Information" at the bottom of the job description Address of onsite locations: 1843 Hotel Circle S. Suite 100 San Diego, Ca 92108 5520 Ruffin Rd. San Diego, Ca 92123 How you'll make an impact Support location's Member Experience and Operations Multi-site flexibility Support administrative duties i.e.: preparing and/or organizing documentation, reports and presentations. Provides high quality service to variety of members over the telephone, email and in-person encompassing both verbal and written communication. Responsible for the servicing of existing clients-identifying and assessing member needs to achieve satisfaction. Follows-up on member issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Provide a proactive approach to a variety of customer service procedures that may deviate from standard protocol by listening to the member, taking ownership of solutions and escalate issues as appropriate in order to resolve concerns. Ability to diffuse volatile situations and use good judgment and tact in dealing with members. Assist members in database registration, completion of initial paperwork including consent/release forms, resource referrals and facilitate biometric and other screenings. Provide excellent service and communication to providers, clinical and management team. Work with providers and clinical team to manage request for services. Capable of efficiently managing multiple phone lines in a professional office setting. Schedule and coordinate member appointments, meetings, classes, consults, planning needs, and department communication as needed. Manage and prioritize projects to meet deadlines. Actively monitors the use of confidential member information to maintain appropriate levels of confidentiality as established under HIPAA (the Health Insurance Portability and Accountability Act). May assist in gathering necessary reports, statistics, and outcomes for the VRC as needed. Other duties as assigned. #LI-MB4 #contingent About You Education, Training, and Experience High School diploma and a minimum of 1 years’ experience. Working knowledge of Microsoft Windows applications and Microsoft Office. Desired Good verbal communication skills. Associates Degree preferred. Minimum 4 years of Customer Service, Employee Benefits or insurance related experience preferred. High attention to detail General knowledge of medical/well-being delivery system and terminology. Excellent organizational and multitasking skills Effective interpersonal and customer relation skills Must be able to maintain calendars, schedules and meetings for personnel and members Able to work successfully both independently and in a team-based environment Strong typing and basic computer skills. Medical/well-being office experience required with a strong emphasis in customer service, computer skills and phones or completion of a medical receptionist or equivalent training program preferred. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.