Job Summary:

WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

Office Duties include but are not limited to:

Basic secretarial duties, such as answering/returning phone calls, voicemails and emails

Professional handling of guest complaints, questions, or comments about upcoming and past events

Management of lost and found items

Mailing packages/letters out for various departments

Mail sorting and filing

Invoice management to include expense tracking, coding & submittal of invoices and communication with Accounts Payable team to ensure prompt payment

Maintaining visitor & package logs

Office upkeep such as basic organization, ordering & restocking of supplies and maintaining cleanliness of front office reception and kitchen areas

Assist with employee inquiries or direct to appropriate manager when needed

Support to payroll/schedule admin as needed

Other duties assigned by the General Manager

Event Duties include but are not limited to:

Deliver exemplary customer service to maintain customer loyalty

Answer inbound calls and respond to Textline messages to help resolve our customer concerns through analysis to determine the most effective resolution

Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations

Solicit sales of new or additional services or products

Confer with customers by telephone or email to provide information about products or services, collect information for the appropriate department manager, or obtain details of complaints

Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken. Refer unresolved customer grievances to designated departments for further investigation

Securely maintain and distribute show day credentials

Various show day related projects, often including tasks on Microsoft Word, Excel and Power Point

Interact with and assist with venue staff, third party vendors, and tour staff in a professional manner.

WHAT YOU'LL BRING

High School Diploma or equivalent

Familiarity with Microsoft Office Suite

Attention to detail

Quality and Accuracy

Strong relationship building and communication skills

Ability to work independently, Excellent verbal and written communication skills

HOURLY RATE: $22.00

EQUAL EMPLOYMENT OPPORTUNITY
 

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.  
 
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
 
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.