Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.
Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).
To learn more about Convatec, please visit http://www.convatecgroup.com
Intro
As Nursing Care Advisor you will play an important role in educating patients on Ostomy and Wound Management and adopt ConvaTec’s product for better clinical outcome.
You will also be responsible in creating and delivering patient education programs, as well as activities relating to customer retention programs and assist to conduct product related case experience.
NOTE: This position will be based in Ipoh, with travel to and around the state of Perak to be expected.
Key Responsibilities
Timely response to patient/caregivers (calls/emails/teleconsultation) on clinical related issues and routine follow-up calls
Conduct ostomy & wound care teaching and trouble-shooting sessions with patients/caregivers via teleconsultation/live chat and patients visiting Patient Education Centre
Recommend the right ostomy and wound products that best suits patients’ needs
Patient App management – Patients’ data record & documentation
Manage Social Welfare/MAKNA/Yayasan/JPA/NGO patients
Coordinate with Nurse Associate for patient home/ward visit
Work closely with the Customer Service & Sales Personnel in providing excellent care continuum to patients
Support the hospitals’ ET nurses in their Colorectal Cancer Support Group meetings / activities in targeted hospitals
Ensure Patient Education Centre is well maintained and equipped to manage patient’s visit
To be successful you will have:
Nursing Degree/Diploma with at least 5 years’ of clinical care experience.
Experience as ET Nurse will be highly desirable
Previous experience as a Clinical Educator/Trainer within the medical device or healthcare industry will be an added advantage.
Excellent communication and interpersonal skills and able to build strong business relationships with health care professionals.
Good presentation skills.
Customer-oriented and committed to providing high standard of service.
Is motivated and able to work independently.
Good organizational and planning skills in the implementation of educational
Able to adapt to a busy and constantly evolving environment.
Computer literate to an intermediate level including Microsoft Outlook, Word, Excel
This role requires travel to customer site/events. Own transportation is preferred
Outro
Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.
This is stepping up to a challenge.
This is work that’ll move you
#LI-SA1
#LI-Hybrid
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!